Help Menu

We would love to hear from you!


Our team is available 5am to 9pm PST, 7 days a week.

call toll free: 877-738-6742

Interested in partnering with Petco?

Press Inquiries

Press, media and advertising inquires can be directed to our Press Line.

about.petco.com

Career Opportunities

If you have a passion to enhance the bond people have with their pets, Petco has the career for you.

careers.petco.com

Vendor Inquiries

Prospective and current vendors can visit Petco's Partners Portal.


partners.petco.com

Contact us with your Pals Rewards program questions, reward status inquiries, or store feedback. Our team is available Monday to Sunday, 5am - 9pm PST.

  • Reward status inquiries and comments
  • Questions or comments about your local Petco store

1 (888) 824-PALS (7257)

Check your Pals Rewards point balance and load available Pals Reward Dollars to your account at any time! Simply call (888) 824-7257 and choose option 1 for our quick and easy self-serve Pals Rewards!

All you will need is:

Pals Rewards member number & ZIP Code associated with your Pals member profile or phone number & ZIP Code associated with your Pals member profile.