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Easy Returns

Free Returns to StoreReturn by Mail

Our return policy is simple – if you are not 100% satisfied with your purchase, you can return it to any of our Petco or Unleashed by Petco stores or to one of our petco.com warehouses.

Questions? Contact us.

Easy Returns

Two Easy Ways to return your Petco.com purchase

1. Return to a store (It’s Free!)

Your local Petco or Unleashed by Petco store will gladly accept the return of your petco.com order within 60 days of the initial shipment date. To find the store nearest you, check out our Store Locator.

In order to process your return in-store, please be prepared to show one of the following:

  • Store Return Receipt – print at home or have ready on your smart phone when you reach the register. A link to print or view your Store Return Receipt is found in your Order History with your account. Once you've located your order, select "View Details" next to the corresponding order details to access your receipt. On the Petco App you can easily view it under the My Orders section.
  • Purchase Confirmation Email – print at home or have ready on your smart phone when you reach the register.

For returns made after 60 days, or if you do not have a receipt, you will be issued an in-store only merchandise credit for the listed store price or allowed to exchange the product for something else.

If exchanging for a different item, you will receive credit for the amount paid as listed on your Store Return Receipt.

Personalized items, prescription food or pharmacy items cannot be returned to a store. Please see below for details.

Orders placed online using your PayPal account may be returned to any Petco or Unleashed by Petco store for a refund on your credit card, with receipt, or may be exchanged.

2. Ship your items back

Please note that shipping charges are non-refundable. However, should you need assistance, please contact Customer Service.

Petco.com orders can also be returned by mail within 60 days to one of our warehouse/fulfillment centers. A refund for the item will be issued once it has been received.

Return to below, or the noted Return Address on your Packing Slip:

Petco.com
257 Prospect Plains Road, Ste. B
Cranbury, NJ 08512

At our discretion, a refund may be issued without requiring a return of the product. In these situations, please note that we do not take ownership of the refunded item.

Refunds for orders placed online using your PayPal account and returned to a petco.com warehouse will be applied back to your PayPal account.

Merchandise credit will be emailed to the account owner for returns made after 60 days to our warehouse.

Returning items purchased at our Petco or Unleashed by Petco stores

If you are not 100% satisfied with your purchase, you can return it to one of our retail store locations. Items purchased in-store can be returned with a receipt within 60 days for a full refund in the original form of tender.

Returns without a receipt but with valid identification after the 60 days, are eligible for a merchandise credit or an exchange equal to the lowest price at which the returned products were sold. Exclusions to this policy include: grooming tools; filters or pumps; pet medication or vitamins; dog collars and leashes; electronics; and pest control treatments. These products require a valid Petco receipt for any exchange or merchandise credit.

In store services (such as grooming and dog training) & the purchase of any saltwater fish are nonrefundable.

Returning prescription food products

Prescription food products cannot be returned to a Petco or Unleashed by Petco store. They must be returned to the Petco.com distribution center shown below. Please include the original packing slip.

Petco.com Returns
257 Prospect Plains Road, Ste. B
Cranbury, NJ 08512

A refund for the returned item will be issued once it has been received.

Refunds for orders placed online using your PayPal account will be applied back to your PayPal account.

Merchandise credit in the form of an electronic gift card will be emailed to the account owner for returns made after 60 days to our warehouse.

Returning prescription medicine and pharmacy products

You cannot return prescription items in-store or by mail. If there is an issue with your prescription order, please call Customer Service at 1-877-738-6742. Refunds may be issued for incorrect or damaged medication and the items should be disposed of properly.

Your veterinary clinic can help you determine the best way to dispose of medications in your area. Our veterinary hospitals within select Petcos will accept unused medications and dispose of them properly for you. More information on proper disposal of unused medicines can be found on the FDA website.

Returning live aquatics

Guarantee

Petco takes great care to ensure that the Live Fish & Invertebrates you order arrives safely and in healthy condition. All Aquatic Life are guaranteed to stay alive for 30 days from the day they arrive at your home or we will gladly refund your money.

Freshwater fish purchased in-store can be returned with a receipt within 30 days for a full refund to original form of tender.

Returns or refunds cannot be offered on Live Fish & Invertebrates that you decide you do not want. Please ensure the items you order are what you want before finalizing the order.

If you experience a loss of your marine fish, freshwater fish, or invertebrates within 30 days of delivery please contact Customer Service at 1-877-738-6742.

  • You must contact Customer Service within the required time frame as stated above. No refund can be offered if contact is not made within these time frames.
  • You must email the Customer Service team a photograph of your specimen as proof of loss.
  • Please do not mail any specimens back to Petco.
  • Live Fish & Invertebrates refunds may only be given by contacting Customer Service and cannot be given at any Petco store location. Live Fish & Invertebrates CANNOT be returned to any Petco or Unleashed by Petco stores.
  • Please have your order number available when contacting Customer Service.

Returning Cali Vinyl Pet Flooring

Return Criteria

  • Returns for sales orders over 60 days old cannot be accepted.
  • Original cartons must be unopened or in 100% resalable condition.
  • A 25% re-stocking fee is applied for all returns.
  • Returns must be packaged and palletized carefully for transit.
  • Photos of packaged return materials must be provided in advance.
  • All items must be returned with a printed copy of Cali Bamboo’s Return Authorization form included in the packing slip.

Return Process

  • If your request meets the above criteria, submit your return request to Cali’s Petco Support Team at: (888)788-2254.
  • Once the return has been reviewed, approved and accepted, return instructions will be provided. All return shipments are arranged by Cali Vinyl.

Pet Services

At Petco, we are committed to making sure you are satisfied with our services. That's why we have our Head to Tail or It's Free Guarantee! It's that simple.