Easy Returns

1. Return to a store (It's Free!)

Your local Petco or Unleashed by Petco store will gladly accept the return of your petco.com order within 30 days of the initial shipment date for a full refund. Returns made 31-60 days after shipment will receive a full refund as merchandise credit. To find the store nearest you, check out our Store Locator.

Restrictions on returns: Prescription medicine and pharmacy products are not eligible for returns in-store or by mail.

In order to process your return in-store, please be prepared to show one of the following:

• Store Return Receipt – print at home or have ready on your smart phone when you reach the register. A link to print or view your Store Return Receipt is found in your Order History with your account. Once you've located your order, select "View Details" next to the corresponding order details to access your receipt. On the Petco App you can easily view it under the My Orders section.
• Purchase Confirmation Email – print at home or have ready on your smart phone when you reach the register.
• New self-serve Returns platform, tell us why you are returning and bring the confirmation to the store

Orders placed online using your PayPal account may be returned to any Petco or Unleashed by Petco store with proof of purchase within 30 days for a refund to the card of your choice or exchanged. Returns made 31-60 days after shipment will receive a full refund as merchandise credit.

Petco reserves the right to limit returns regardless of receipt. If funds are not available at the store, a corporate check will be issued. Valid government issued identification is required for all returns and exchanges. To prevent abuse, Petco will scan your ID, and your information will be shared with our fraud prevention vendors. For further details on how your information is collected, used, and shared, please visit our privacy policy at petco.com/privacy. See our Notice of Financial Incentives at https://www.petco.com/privacy-policy#howToExerciseRights

Returns without a receipt or made after 60 days are not eligible for return or exchange.

Personalized items or prescription medication items cannot be returned to a store. Please see below for details.

2. Ship your items back

• Start your return with the order number and email on the order
• Select the eligible items and the quantities
• Tell us the reason why you are returning the items
• Select the “Ship it Back” option
• Return shipping fees will be deducted from the refund
• Print the shipping label
• Pack the return items and ship it back to us
• Email confirmation is sent with the tracking link

A refund for the item will be issued once it has been received. It takes about 10 days to process the refund to your original payment method.

Items received within 30 days will receive a full refund to the original form of tender. Items received within 31-60 days will receive a full refund as merchandise credit.

Please note that shipping charges are non-refundable. However, should you need assistance, please contact Customer Care.

Refunds for orders placed online using your PayPal account and returned to a petco.com warehouse will be applied back to your PayPal account.

Returning items purchased at our Petco or Unleashed by Petco stores

If you are not 100% satisfied with your purchase, you can return it to one of our retail store locations for a full refund with proof of purchase. Returns made within 30 days will receive a full refund with proof of purchase. Returns made 31-60 days after purchase will receive a full refund as merchandise credit with proof of purchase.

Petco reserves the right to limit returns regardless of receipt. If funds are not available at the store, a corporate check will be issued. Valid government issued identification is required for all returns and exchanges. To prevent abuse, Petco will scan your ID, and your information will be shared with our fraud prevention vendors. For further details on how your information is collected, used, and shared, please visit our privacy policy at petco.com/privacy. See our Notice of Financial Incentives at https://www.petco.com/privacy-policy#howToExerciseRights

Returns without a receipt or made after 60 days are not eligible for return or exchange. 30 day return terms apply to companion animal and freshwater aquatic life purchases made in store. Saltwater aquatic life cannot be returned or exchanged. Prescription medication returns cannot be accepted at store locations. Petco offers a 100% refund on pet services pursuant to our 100% Satisfaction Guarantee or It's Free.

In store services (such as grooming and dog training) & the purchase of any saltwater fish are nonrefundable.

Returning prescription food products

If you are not 100% satisfied with your purchase, you can return it within 30 days to one of our retail store locations for a full refund with proof of purchase. Returns made 31-60 days after purchase will receive a full refund as merchandise credit with proof of purchase.

Returning prescription medicine and pharmacy products

You cannot return prescription items in-store or by mail. If there is an issue with your prescription order, please call Customer Care at 1-877-738-6742. Refunds may be issued for incorrect or damaged medication and the items should be disposed of properly.

Your veterinary clinic can help you determine the best way to dispose of medications in your area. More information on proper disposal of unused medicines can be found on the FDA website.

Live Animal Guarantee

Aquatic Life

In-Store Guarantee:

In a properly established habitat, Petco guarantees freshwater aquatic life for 30 days from the date of purchase for an exchange or full refund to original form of payment. A receipt is required, and a water sample is recommended for all refunds and exchanges. Ask a Store Associate for details. Due to the unique care requirements and delicate nature of marine life, we do not provide any form of guarantee.

Ecom Guarantee:

Petco takes great care to ensure that all aquatic life arrives safely and in great health. All aquatic life purchased on Petco.com are guaranteed to stay alive for 7 days from the day of arrival, or we will gladly refund you money back to the original form of payment.

If you experience a loss of aquatic life that was purchased online at Petco.com within 7 days of delivery, please contact Customer Care at 1-877-738-6742.

• Refunds or returns cannot be offered on any aquatic life that you decide you do not want after your order has been shipped. Please ensure the items you order are what you want before finalizing the order.
• Replacements are not offered on any aquatic life and refunds may only be given by contacting Customer Care. Aquatic life CANNOT be returned for a refund or exchange to any Petco stores.
• You must contact Customer Care within the required time frame as stated above. No refund can be offered if contact is not made within these time frames.
• You must email the Customer Care team a photograph of your aquatic life as proof of loss. Please do not mail any aquatic life back to Petco.
• Please have your order number available when contacting Customer Care.

Companion Animals

In-Store Guarantee:

Companion animals purchased in our stores can be returned with a receipt within 30 days for a full refund to original form of payment. Costs related to injuries which arise post purchase, while an animal is not under the care of Petco, are the responsibility of the pet parent and will not be covered or reimbursed by Petco.

Ecom Guarantee:

Petco takes great care to ensure that any companion animal you order arrives safely and in healthy condition. Companion animals purchased on Petco.com are guaranteed to arrive alive and healthy, to a valid residential address, (animals may not be delivered to PO boxes or complexes without unit numbers). You must be present at the time of your companion animal delivery. If you experience a loss that was purchased online at Petco.com within 24 hours of delivery, please contact Customer Care at 1-877-738-6742.

• Returns or refunds cannot be offered on companion animals that you decide you do not want. Please ensure the items you order are what you want before finalizing the order.
• Replacements are not offered on companion animals, and refunds may only be given by contacting Customer Care. Companion animals CANNOT be returned for a refund to any Petco stores.
• You must contact Customer Care within the required time frame as stated above. No refund can be offered if contact is not made within these times frames.
• You must email the Customer Care team a photograph or your companion animal as proof of loss. Please do not mail any companion animals back to Petco.
• Please have your order number available when contacting Customer Care.

Returning Cali Vinyl Pet Flooring

Return Criteria

• Returns for sales orders over 60 days old cannot be accepted.
• Original cartons must be unopened or in 100% resalable condition.
• A 25% re-stocking fee is applied for all returns.
• Returns must be packaged and palletized carefully for transit.
• Photos of packaged return materials must be provided in advance.
• All items must be returned with a printed copy of Cali Bamboo's Return Authorization form included in the packing slip.
• For flooring, a five box minimum is required for any return
• For transitions, a five piece minimum is required for any return

Return Process

• If your request meets the above criteria, submit your return request to Cali's Petco Support Team at: (888)788-2254.
• Once the return has been reviewed, approved and accepted, return instructions will be provided. All return shipments are arranged by Cali Vinyl.

Returning Ring/iRobot Products

• These items cannot be returned to Petco stores.
• For returns information, please reach out to Petco Customer Care at 1-877-738-6742.
• Petco Customer Care will provide the Returns Merchandise Authorization Number (RMA) to the customer with return instructions.
  • All returns must be in the original manufacturer box.
  • Vendor issued RMA numbers expire 60 days from being issued.
  • Vendor issued RMA number must be written on the outside of the box, the packing slip, or the return label.

Pet Services

At Petco, we are committed to making sure you are satisfied with our services. That's why we have our Head to Tail or It's Free Guarantee! It's that simple.