Autoship Terms and Conditions

Updated: April 27, 2026

These Autoship Terms and Conditions (“Terms”) are entered into between you and Petco Animal Supplies Stores, Inc. and its subsidiaries, divisions, and affiliates (collectively, “Petco,” “Company,” “we,” or “us”) and govern your use of Petco Autoship to order products from Petco at a specified frequency (each a “Subscription” or “Autoship”). By enrolling in a Subscription, you agree to these Terms, as may be modified by Petco from time to time, as well as Petco's Terms of Use, Privacy Policy and the Petco Perks Terms & Conditions, which are incorporated by reference herein and collectively comprise the Terms.

Disputes and Mandatory Arbitration

PLEASE READ THIS SECTION AND THE LINKED TERMS AND POLICIES CAREFULLY. THEY MAY SIGNIFICANTLY AFFECT YOUR RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT OR TO PURSUE CLAIMS IN A CLASS OR REPRESENTATIVE CAPACITY. THESE TERMS CONTAIN A BINDING ARBITRATION AGREEMENT THAT LIMITS YOUR RIGHTS TO BRING AN ACTION IN COURT, BRING A CLASS ACTION, AND HAVE DISPUTES DECIDED BY A JUDGE OR JURY, AS WELL AS PROVISIONS THAT LIMIT OUR LIABILITY TO YOU.

Any disputes relating to these Terms or a Subscription will be resolved pursuant to Terms of Use.

Enrollment/Benefits

To begin a Subscription, you must have a Petco.com account. By creating a Petco.com account, you will be automatically enrolled in Petco’s Vital Care Core program and agree to the Petco Perks Terms. California residents can review our Notice of Financial Incentives here.

To finalize a Subscription, you must select Autoship during the checkout process and select the frequency for your Subscription. By finalizing enrollment, you are signing up for continual shipments of your selected product at the frequency of your choosing (the “Subscription Term”).

You may be eligible for a promotional offer at enrollment, and/or subsequent savings on future offers. If the product you selected is eligible for a promotional offer, the offer will be displayed on the product description page and/or during checkout. Maximum discounts and other limitations for promotional offers may apply. Promotional offers are offered in Petco’s sole discretion and subject to change without notice.

Petco may offer special discounted pricing on the first shipment of a Subscription (“The First Autoship Promotion”). The First Autoship Promotion only applies to the first order of a Subscription and can only be used on up to two different Subscriptions per year.

Petco Petco Perks Premier Member benefits cannot be combined with First Autoship Promotion. Petco Perks Premier Member benefits can generally be used on subsequent Subscription orders, although limitations and maximum discounts may apply.

Orders and Notifications

After enrolling in a Subscription, your first order will process immediately with the payment method selected during checkout. All subsequent Autoship orders for the product thereafter will be placed automatically according to the Subscription Term selected during checkout. You can make changes to your Subscription at any time by accessing the “Autoship” tab in your Petco account.

After your Autoship order has been placed, you will receive a confirmation email outlining the product purchased, the Subscription Term selected during checkout, and information on how to manage the Subscription in your account.

For subsequent Autoship orders, you will receive a pre-shipment email prior to order processing. You have until midnight (12 a.m. PT) the night before your order is processed to modify or cancel your Subscription. Your order processing date may change depending on the status of your prescription or vet diet authorization.

If you do not modify or cancel your Autoship order before midnight PT prior to your order processing date, your order will be processed with the payment information associated with your account, and you will not be able to cancel the order.

Shipping charges may apply and are subject to change and will be specified in your pre-shipment email. Your order’s delivery date depends on a variety of factors, including processing time, the destination address, and the shipping method.

In the event your product is out-of-stock, you will be notified via email. If your product is out-of-stock for more than 7 days after the order is processed, the order will be cancelled but your subscription will remain active. In the event your product is discontinued, Petco may select a comparable replacement product and provide notice of the replacement and an opportunity to cancel the Subscription before the order is processed. If you do not wish to receive the replacement item, you must modify or cancel your Subscription prior to the order processing date.

Your Petco Perks rewards balance will be applied to your order if you have opted to have them automatically applied during checkout. Vital Care rewards cannot be used on sales tax or shipping fees.

Recurring Payment Processing, Billing and Auto Renewal

Your Subscription will automatically renew for another Subscription Term at the then-current price of the product. Your pre-shipment email will include the then-current price of the product along with the order processing date. You can cancel, change, or postpone your order up to midnight PT before your order processing date. Petco may request a pre-authorization on your payment method to ensure that the payment method is still valid. Pre-authorizations are temporary and only remain in effect until they expire or are removed as determined by your card issuer’s policy. If we are unable to complete your payment with the payment method provided, we will notify you through the email address associated with your Subscription. If we are unable to complete payment with the primary payment provided, Petco may attempt to charge any backup credit card you have added to your Account. If Petco is unable to change a valid payment method, your Subscription will remain inactive until you update your payment method or until Petco cancels it in its sole discretion. Petco is not responsible for any fees or charges issued by the customer’s financial institution. In the event of a returned or voided payment, Petco will directly charge the card on file for overdue balances.

You can view the order date, order number, and the order total for your Autoship order by accessing your “Order History” in your Petco.com account.

All Autoship orders require a credit or debit card payment. You will be required to add a credit or debit card payment method to your Petco account prior to initiating a Subscription. Alternative payment forms, such as Klarna and gift cards, cannot be accepted for Subscriptions.

Cancellation

Your Subscription will continue to automatically renew for your Subscription Term until you cancel, or Petco cancels based on product unavailability or in Petco’s sole discretion for any other reason. You can make changes to your Subscription Term or cancel your Subscription at any time by accessing your Autoship account. Any orders placed prior to cancellation will be fulfilled and you will be billed accordingly.

Changes to Autoship Terms

Petco reserves the right to modify and/or terminate these Terms at any time without notice. Your continued participation in a Subscription after changes have been made constitutes your acceptance of the changes. If you do not agree with the changes, you must cancel your Subscription.

Termination by Petco

We reserve the right to revoke or cancel your Subscription for any reason at any time, without notice and without any liability, including as a result of violation of the Autoship Terms, or violation of any other applicable terms and conditions, including the Petco Terms of Use and Privacy Policy. If we do so, you will only be charged for products that have been shipped to you.