PetSafe Interior and Exterior Multi-Pet Households Big Cat Door, White, Large

PetSafe Interior and Exterior Multi-Pet Households Big Cat Door, White, Large removed from the wishlist

DETAILS

Description

Unlock freedom for your crafty cat of any size with the Big Cat Door. No more meowing or pawing when they need you to open a door - now they can roam freely! This interior and exterior pet door redefines safety and security for your best friend with two new features: Push-&-Turn 4-Way Lock and GentleClose flap. The Push-&-Turn 4-Way Lock ensures the knob stays in the setting you want, even when tested by the most determined paws. When it's unlocked, GentleClose tech lets your cat clear the door flap before it softly lowers. Keep your curious cat safe and secure with PetSafe's new and improved Big Cat Door.

- Interior and exterior pet door gives cats and dogs up to 25 lbs. the ability to come and go on their own
- Push-&-Turn 4-Way locking mechanism ensures knob stays in setting you want (exclusive to Big Cat Door)
- 4 lock settings to choose from: locked, unlocked, in-only, and out-only
- GentleClose technology allows flap to close gently and quietly, giving extra clearance for your cat's tail (exclusive to Big Cat Door)
- Clear door flap allows cats to see through, reducing anxiety and making entry/exit decisions more confident
- Easy DIY installation with step-by-step instructions and cutting template, fits doors 1" to 2" thick (glass door installation requires adaptor)
- Hassle-free installation with Taskrabbit

Please note that the product information displayed is provided by manufacturers, suppliers and other third parties and is not independently verified by Petco.

Specifications

SKU	4609446
Primary Brand	PetSafe
Days to Ship	Ships Next Business Day
Weight	1.64 LBS

ATTRIBUTES/ SPECIFICATIONS

Finish	Plastic

Primary Color	White
Personalized Item flag	No
Size	Large
Material	Plastic

Length	11 IN
Height	12 IN
Width	3.25 IN

WARRANTY

1 Year Limited Warranty.

Description

- Interior and exterior pet door gives cats and dogs up to 25 lbs. the ability to come and go on their own
- Push-&-Turn 4-Way locking mechanism ensures knob stays in setting you want (exclusive to Big Cat Door)
- 4 lock settings to choose from: locked, unlocked, in-only, and out-only
- GentleClose technology allows flap to close gently and quietly, giving extra clearance for your cat's tail (exclusive to Big Cat Door)
- Clear door flap allows cats to see through, reducing anxiety and making entry/exit decisions more confident
- Easy DIY installation with step-by-step instructions and cutting template, fits doors 1" to 2" thick (glass door installation requires adaptor)
- Hassle-free installation with Taskrabbit

Please note that the product information displayed is provided by manufacturers, suppliers and other third parties and is not independently verified by Petco.

Specifications

SKU	4609446
Primary Brand	PetSafe
Days to Ship	Ships Next Business Day
Weight	1.64 LBS

Reviews

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Overall Rating

4.6

3 out of 7 (43%) reviewers recommend this product

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Customers say

Customers overwhelmingly praise this pet door for its easy installation, sturdy construction, and versatile locking modes that provide precise pet access control. The straightforward setup with included templates and clear instructions appeals even to those with limited DIY experience. Reviewers consistently highlight the robust, durable build that withstands outdoor elements and daily use. The ability to lock the door fully closed, entry-only, exit-only, or fully open is called brilliant and convenient for managing pet movement. Most cats quickly adapt and enjoy the newfound freedom, with owners describing it as a life-changing solution. A few customers report initial hesitation from pets or minor issues like firm flap resistance, though these remain isolated cases.

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1 - 8 of 61 Reviews

Warning to other pet owners: my cat got her entire paw trapped and crushed in this cat door. Her paw became completely stuck, and I had to physically push the door to free her. If I hadn’t been home, she would not have been able to free herself on her own. The injury was severe enough that she broke two toes and dislocated a third toe. She is now in a splint for the next 8 weeks, and my vet bills have already exceeded $1,000 with additional follow-up appointments still needed. This was extremely traumatic for both my cat and our family. I never imagined a product marketed for pets could cause this level of injury. They need to stop selling these.

No, I do not recommend this product.

Helpful?

Response from :

5 months ago

PetSafe Brand Expert

We are so sorry to hear that you and your cat had this experience, Jessica. As this door is specifically designed to close gently and help prevent both loud noises and early closing, this is certainly extremely unusual, and we want to understand what may have occurred. <br /><br />We would love the chance to speak with you directly to fully understand this situation and see how we may be able to help. Please get in touch with us. <br /><br />Our number is 1-800-732-2677, and our hours are Monday through Friday 8 A.M.- 7 P.M. EST. <img src="https://s3.amazonaws.com/stratos-logos/logos/PetSafe.jpeg" alt="PetSafe" title="PetSafe" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

With all the choices to be made for our pet Netop, this has been the best for him. It did take him about 2 weeks to get accustomed to the concept of using his paws and head to enter into his catio, and once he did he used it well. Then it was time to install the second cat door allowing him full freedom from our having to be his doorman. A good solid product, easy to install. Many Thanks

Originally posted on PetSafe

I bought this 3 weeks ago trying to get more sleep, as kitty wants in and out all night. It was difficult training him, as he is an old stubborn cat. We were just getting results when one morning (thankfully I was home) he got his paw stuck in the rigid door! He was howling and hissing and could not get his paw out. I had too pull his paw and he sadly limped away. Rigid plastic doors are not the answer for cats!

Originally posted on PetSafe

Easy enough installation, but the door wedges straight down and trapped my cat's paw in the little opening at the bottom. He screams and can't free himself. I couldn't get the door open without breaking his toes, so I had to cut the cat door off at the hinges. He's still limping the next day. Do not recommend for people who leave it unattended.

Originally posted on PetSafe

GREAT! replacement door is SO MUCH BETTER than the original. Quality is SUPERIOR. The holes line up PERFECLY and installation was AWESOME. Quick and simple, the new design with dial at the bottom is SO MUCH EASIER and more functional. THANK YOU!!!!

Originally posted on PetSafe

The big cat door works great, better than its predecessor model. My cats seem to like the quieter closing of the door. One problem we had was that one of the tiny magnets dropped out of its slot and jammed the door, causing one of our cats to push through and crack the flap. A little tape solved the problem.

Originally posted on PetSafe

[This review was collected as part of a promotion.] It was just ok. It was a struggle to set up. It never seemed to align evenly without a fight. Once we got it set up it lasted for a couple of months and the door cracked a little. It’s a cat door, what are you gonna do?

Originally posted on PetSafe

Nice door but it has a serious design flaw. When it is set to allow cats in but not out our cat figured out how to open it from inside the house to let herself out. She uses her paw/claws to pull it towards her enough to poke her nose under the door and slip right out. It's only a matter of time before our other cat can do this too. Then we'll have to order 2 new cat doors of a different type. Don't waste your money and time on this.

Originally posted on PetSafe

1 - 8 of 61 Reviews

Questions

1 - 4 of 4 Questions

6 months ago

How does this keep from closing on paws or tails? Good reviews but concerned about the ones where cat's paw got stuck and door closed on them and hurt them.

6 months ago
We appreciate you sharing this concern with us! These doors have GentleClose™ design, which means when your cat goes through the door, the flap will lower slowly and gently to allow time for paws and tails to clear the flap before settling back to resting position. The only situation where this feature would not be able to assist would be if you have a multi-cat home and there are regularly situations where cats are rapidly using the door in opposite directions before the flap would have time to close. If a cat goes through in the opposite direction while the flap is still lowering, it could be possible for the flap to catch, so though it would be very rare possibility in most homes, if you have a situation where cats may be rapidly using the door in opposite directions within the same moment, a different style of door may be a better fit. Should this be the case, please contact our live support team so we can see what may be a better solution for you. Our number is 1-800-732-2677, and our hours are Monday through Friday 8 A.M.- 7 P.M. EST.

Helpful?

9 months ago

Have had this installed since summer. Now that it's "winter" in NE Florida, I can feel air leaking in around the plastic frame of the cat door "housing" for lack of a better word. How do I fix this?

9 months ago
We are sorry to hear you are experiencing this issue with your pet door! Our team would love to help you with this. If you would like you can reach out to our team via phone Monday - Friday 8am - 7pm EST at 1-866-738-4379 or via chat through our Smart Assistant Monday - Friday 9am - 9pm EST and Saturday 9am - 6pm EST here - https://support.petsafe.net/contact-us/

Helpful?

1 year ago

So you can use this on a door that has long glass?

1 year ago
Thank you for asking about this, Dana! This door can be installed in glass, but you would need to use our glass adaptor and modified installation to do so. The model number for the glass adaptor is ZAC10-17962. If you have any questions about this, please reach out to us! Our number is 1-800-732-2677, and our hours are Monday through Friday 8 A.M.- 7 P.M. EST.

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