Petco takes great care to ensure that any companion animal you order arrives safely and in healthy condition. Companion animals purchased on Petco.com are guaranteed to arrive alive and healthy, to a valid residential address, (animals may not be delivered to PO boxes or complexes without unit numbers). You must be present at the time of your companion animal delivery. If you experience a loss that was purchased online at Petco.com within 24 hours of delivery, please contact Customer Care at 1-877-738-6742. Petco may attempt to contact you if your order is delayed due to weather. For more information on shipping and returns, please visit https://www.petco.com/returns.

Set up and verify the enclosure is fully prepared and environmental conditions are stable before unpacking. A minimum 20-gallon enclosure is recommended for juveniles, with larger habitats as they mature. Gently place the snake in the enclosure and allow 24-48 hours to settle. Keep the area calm and quiet, and avoid handling during this time to help the animal adjust comfortably to its new environment.