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Membership Program Terms and Conditions

Petco Membership Program
Terms & Conditions

These Terms & Conditions (this “Agreement”) govern the Petco Membership Program and are entered into between you and Petco Animal Supplies Stores, Inc. and/or its affiliates (“Petco or “Us”) and govern our respective rights and obligations. Purchase of and/or use of the Petco Membership Program subjects you to the provisions of this Agreement as may be modified by Petco from time to time. Please note that your use of the Petco.com website and the Petco Membership Program are also governed by the Petco Terms of Use and Privacy Policy, as well as all other applicable terms, conditions, limitations, and requirements on the Petco.com website, all of which (as changed over time) are incorporated into this Agreement.

THIS AGREEMENT CONTAINS A MANDATORY ARBITRATION PROVISION THAT, AS FURTHER SET FORTH IN THE "GOVERNING LAW; ARBITRATION" SECTION BELOW, REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR ANY OTHER COURT PROCEEDINGS, OR CLASS ACTIONS OF ANY KIND.

Benefits

The Petco Membership Program entitles Members to the following benefits:

  • 25% off the list price of any WholeHearted eligible purchases made online at Petco.com (the “WholeHearted Discount”). Max discount is $20.
  • WholeHearted dry and wet food and treats for dogs and cats are eligible for the WholeHearted Discount for Members.

Certain Conditions

The WholeHearted Discount is not available on purchases made at Petco or Unleashed by Petco retail stores. For the WholeHearted Discount, the Membership account must be active and available at the time of purchase. Members will not be reimbursed retroactively for purchases made without an active and available Membership at the time of purchase. The WholeHearted Discount may not be combined with any other discounts, promotions or offers. Memberships are for individual use only and are non-transferable. A Member number may only be associated with one Petco.com account.

Membership Fee and Terms

  • Annual Fee. The annual Membership fee is $29.00 and does not include applicable taxes. Membership fees are non-refundable. Membership fees may be subject to taxation in accordance with applicable law. Petco reserves the right to modify the annual Membership fee at any time, however any such changes will apply only to new and renewal Membership terms.
  • Term. The term of Membership is on year and shall begin on the date of purchase of the Petco Membership Program.
  • Recurring payment processing and billing. Petco will charge the credit or debit card you designate when you first sign up (or the card you subsequently designate for your account under the Membership tab within your My Account page or through a customer service representative, or other cards you have on file with Petco) the then-current annual Membership fee (plus applicable taxes) until the Membership is canceled.

Membership Cancellation

Members may cancel their Membership at any time by adjusting their settings in “My Account” or by calling (877) 303-8444. Membership fees are non-refundable upon termination.

Changes to Agreement

Petco reserves the right to modify and/or terminate the Petco Membership Program and this Agreement at any time without notice. Member’s continued participation in the Petco Membership Program shall indicate Member’s acceptance of these Terms and Conditions. To the fullest extent permitted by applicable law, if you continue to use your Membership after we change this Agreement, or if you do not cancel your Membership as described above, you will be indicating your acceptance of such changes. If any change to these Terms and Conditions is for any reason found invalid, void or unenforceable, such change is severable and will not affect the validity and enforceability of any remaining change or any other provision of this Agreement.

Accuracy of Information

Members are expected to submit and maintain accurate and current information in connection with their Membership and Petco.com account. Such information may include, without limitation, name, address, email address and phone number.

Marketing and Email Communications

Unless you expressly opt-out, by joining the Petco Membership Program, you, to the extent permitted by applicable law, automatically subscribe to Petco’s marketing and email offers and agree to receive, promotional mail and emails from Petco. Unsubscribing from Petco’s marketing and/or email offers will not discontinue your Membership. If you do not wish to receive future marketing and/or email offers, you can request that they be discontinued by updating your settings in “My Account” and/or by calling (877) 303-8444. We note that Members who unsubscribe from Petco’s marketing and/or email offers may continue to receive non-marketing emails, postal mail and other transactional communications from Petco relating to the Petco Membership Program.

Termination by Petco

Petco may terminate your Membership for any reason and without notice. In such event, Petco will either maintain your Membership benefits until expiration of the Membership current term or refund to you the number of full months remaining in your Membership. Such refund will not be available for Petco termination of your Membership related to conduct that we determine, in our discretion, violates this Agreement or any applicable law, involves fraud or misuse of the Petco Membership Program, or is otherwise harmful to Petco’s interests.

Release of Liability

Member releases Petco, its affiliate entities, and their respective officers, directors, employees and agents from and against any and all liability relating to the Petco Membership Program and/or this Agreement.

Governing Law and Arbitration

These Terms and Conditions shall be governed by and construed under the substantive laws of the state of California, without reference to conflict-of-laws.

Any controversy or claim arising out of or relating to this Agreement (including any breach thereof) or the Petco Membership Program shall be settled by arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules (including without limitation the Supplementary Procedures for Consumer-Related Disputes), and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof. Any such controversy or claim shall be arbitrated on an individual basis and shall not be consolidated with any claim or controversy of any other party. The foregoing shall not preclude Petco from seeking any injunctive relief in State or Federal courts for protection of its respective intellectual property rights (including such rights of their respective licensors).

Entire Agreement

This Agreement, including all documents referenced herein, represents the entire understanding between Petco and any Member with respect to the Petco Membership Program and supersedes any other agreements, statements or representations. Headings used in this Agreement are for reference only and shall not affect the meaning of any terms.