Petco Core Care Membership Terms & Conditions
All the basics for their best life, covered.
Frequently Asked Questions
Petco Core Care Membership is currently available at select Petco locations only in Florida, Pennsylvania and West Virginia, and PetCoach locations in California. Please see full list of participating Petco Grooming Salons and Vetco Clinics in full Terms & Conditions here
Not yet! Since Petco Core Care membership is only available at select locations, you need to swing by one of those stores to sign up. In the future you'll be able to pre-register and enroll online.
The Petco Core Care membership program is built to keep your dog and cat healthy throughout the year. To help do that, you can enroll in a 12-month term for $17/month. If you have a fear of commitment you can still sign up for $19/month month-to-month plan to let your pet see if we pass the sniff test.
No. It's a pretty deep discount for a single pet so we encourage you to sign each of your pets up for their own membership. No children like the idea of parents playing favorites! And if you sign up for the 12-month term you'll save 10% off.
When you visit one of our participating locations, let our Petco partner know your pet is a Petco Core Care member. They will help you see and redeem your available benefits.
The Petco Core Care Membership Program is built to provide you with deep discounts throughout the year as you care for your dog and cat. If you sign up for a 12-month commitment, we provide you with an even better deal. If you sign up for the month-to-month plan, you pay a bit more but can leave at any time without paying further monthly fees if you find you aren't using the benefits (if you're not using them, you'll have a pretty sad pup!).
Your membership fee will be charged monthly on or before the same date each month as referenced in the email confirmation you will receive upon signup.
Yes, many of them! Once you enroll, you have access to several benefits.
- You'll receive a small bag of food (up to a 6 lb. bag of dog food or a 4 lb. bag of cat food) as a welcome gift for joining. The gift may be delivered in store, or through an email after your enrollment is complete.
- You can redeem your vaccine at a Vetco Clinic.
- You can use a nail trim and teeth brush at one of our Grooming Salons.
- Your food and pest credits will be provided throughout the year, by deposit of 10 Pals Rewards Dollars per month to your account. Your credits will load 3-5 days after your monthly payment is processed.
Petco Core Care membership is available at select locations in Florida, Pennsylvania, and West Virginia, and PetCoach locations in California only. Please see full list of participating Petco Grooming Salons and Vetco Clinics in full Terms & Conditions here
When you visit one of our participating locations, let our Petco partner know your pet is a Petco Core Care member. They will help you see and redeem your available benefits. See full Petco Core Care Membership benefits, locations and other terms here
The Petco Core Care membership program is built to provide you with deep discounts throughout the year as you care for your dog or cat. We recommend regular monthly care including nail trims, teeth brushing, pest treatments and food purchases. Check with your vet for vaccine and vet visit recommendations.
Your Pals Rewards Dollars to be used for food and pest purchases, will be applied to your Pals account 1-2 business days after your monthly anniversary date. For use online or in store, you must log in to your Pals Account and load your rewards prior to checkout.
Heck no! We know every dog and cat has different dietary needs, and we want you to have the flexibility to buy what's best for your fur baby. Once the Pals Reward is in your account, you can use that on any food in store.
No way! We know every dog and cat has different pest needs – some go topical, others oral, some apply at home, others have the groomer take care of it. Once the Pals Reward is in your account, you can use that towards the pest treatment of your choice, as you would today.
The vet of your choice! If you visit our one onsite vet at Petco in Deerfield Beach, Florida or our PetCoach locations in California, you get unlimited exams at that location. If you stick with your local vet, you can submit your receipt to email@example.com and we'll upload a Pals Reward of 35 Pals Reward Dollars to your account with 3-5 days. You can receive up to two (2) Pals Rewards of 35 Pals Reward Dollars for eligible vet of choice visits each year, up to 70 Pals Reward Dollars per year.
You can submit your receipt to firstname.lastname@example.org and we'll upload a Pals reward of 35 Pals Rewards Dollars to your account with 3-5 days. You can receive up to two (2) Pals rewards of 35 Pals Rewards Dollars for eligible vet of choice visits each year, up to 70 Pals Rewards Dollars per year.
Congrats on being a responsible pet parent! Unfortunately, we can only provide eligible Pals Rewards Dollars for vet of choice visits that happen after you've joined the Petco Core Care membership program.
The Core Care membership program is built to provide you with deep discounts throughout the year as you care for your dog and cat. If you have utilized all your benefits before the year ends, we'll need to apply a cancellation fee. This compensates us for the benefits we've provided that haven't been paid for yet. We know you wouldn't try to use all the benefits one month and then cancel the next, but the legal folks make us put this in!
You can cancel your Petco Core Care membership by emailing us at email@example.com. Please provide your name, pet name, membership I.D., and reason for cancellation.
Yes! You can see Petco Core Care membership details, terms and conditions and participating locations online. More features will continue to be added in the future, like seeing your pet's benefits.
Not even close. We focus on the care basics you need to keep your dog and cat healthy. We expect your pet to enjoy these benefits throughout the year.