Pets and COVID-19: Information for Pet Parents

 

Our commitment:

To help you and your pet stay safe and healthy during COVID-19.

 

An important update from Petco's CEO

March 19, 2020

These are uncertain times for all of us. But there are two things you can be absolutely certain of, today and always – our pets are there for us, and Petco is here for you and your pets.

Like all of you, we know without any question that pets are not only part of our families, they are also a constant and dependable source of joy and comfort when we need it most. Whether it's by sharing a walk around the block and a breath of fresh air, or just an understanding look in their eyes, they are always, always there for us. So as we continue navigating this uncharted territory along with the rest of America and the world, I hope you can rest a little easier knowing we will continue to do all we can to help you continue to take care of them.

Click below to learn more about the changes we've made to help us do that – they're in effect today and until further notice.

Store Hours: All stores remain open with reduced hours from 10 a.m. to 6 p.m. to allow for increased cleaning and restocking.

Veterinary Services: We're offering new services like pet hand-off, drop-off and text notifications at select locations to help minimize personal contact. Ask about these options when you book an appointment and check for your location's updated hours of operation here.

Grooming Salon: Reduced store hours from 9 a.m. to 6 p.m. The number of appointments has been reduced to allow our groomers to maintain a safe and healthy distance. Some salons have closed due to city mandates. Please contact your local store to confirm the status of your appointment.

Self-Serve Dog Wash: Temporarily closed until further notice.

Dog Training: No new classes are being booked at this time. If you are a current customer, please contact your local store to confirm the status of your class.

Puppy Playtime: Postponed until further notice.

o Please note additional changes have taken place since March 19, 2020. For the most up-to-date information, please refer to the Petco and Coronavirus/COVID-19 section of our FAQ.

For those who prefer to shop online, we're making it easier to get everything your pet needs:

  • Free 1-2 day shipping threshold has been lowered from $49+ to $35+.
  • First-time Repeat Delivery order discount has been increased from 30% to 35% so you never run out of what your pets need.
  • 10% off when you buy online and pick up your order in one of our stores. Your items will be ready in 1-2 hours.
  • The majority of our Petco locations now offer curbside pickup to provide pet parents who are self-isolating with peace of mind knowing their pets’ essentials can be brought directly to their car.

Please note additional changes have taken place since March 19, 2020. For the most up-to-date information, please refer to the Petco and Coronavirus/COVID-19 section of our FAQ.

If you're unable to come into a store or wish to stay home during this time, simply call 833-893-0111 to place an order and we will ship it to you.

We're also doing all we can to support the 27,000 Petco partners who make it possible for us to serve and protect you and your pets. Rest assured, we're encouraging everyone to take all recommended precautions, including staying home if they are feeling ill or believe they may be at risk and maintaining appropriate social distance when and wherever possible. We've waived our attendance policy and fully support any partner who decides to stay home if they are uncomfortable working. We're also providing additional paid leave to further support those directly affected by COVID-19, whether by a confirmed case, required or voluntary self-quarantine due to being high risk, living with or caring for someone at high-risk, or because they feel ill or face related dependent care challenges.

Going Forward

We will continue to keep you updated and provide new information as quickly as possible as we navigate the uncertainty together, and do everything we can to ensure the health, safety and well-being of the entire Petco family. And as we do, we will remain by your side, every step of the way, to help ensure the health and wellness of your pets. Always.

Thank you for being part of our family. Let's all continue to stay safe and take care of each other.

Sincerely,

Ron Coughlin Signature

Ron Coughlin, CEO