Shipping costs are determined by the total weight of the order and by the shipping method selected. Your total shipping charges will be displayed on the Checkout page, prior to submitting your order.
Estimated shipping charges will be displayed in your Shopping Cart after you have signed in to your registered online account. Final shipping charges will be displayed during Checkout, once a shipping address has been entered and a shipping method has been selected. For all other customers, the Shipping cost will be displayed in Checkout once the Shipping Address is entered and the Shipping Method selected. Shipping to Alaska, Hawaii, Puerto Rico, the Virgin Islands or P.O. Boxes will result in a surcharge. This is based on your default shipping address.
Continental United States
Continental United States - P.O. Boxes, Alaska/Hawaii
APO/FPO, U.S. Territories*
*Use your USPS shipment tracking number to confirm the delivery date of your package by visiting the USPS web site. Please note that USPS does not track the progress of your shipment, just delivery confirmation. Sorry, we do not ship to addresses within the U.S. Virgin Islands.
Orders containing aquatic life (live fish, aquatic invertebrates, or live plants) are delivered via Next Day Shipping once processed. Order processing typically takes between 2-5 days, but may take up to 11 days depending on your order. As delivery issues (such as inclement weather) may arise, please wait for an email confirming the shipping date for your order.
If we need to contact you for any reason regarding your order, shipping of your package may be affected. Once your order is placed, you will receive a confirmation email with your order summary. You will receive another email once your order ships. Orders are subject to verification of payment information by phone or email. Orders cannot be canceled once they are shipped. Orders cannot be shipped to PO boxes, and, if orders are shipped to apartment complexes, must include an apartment number to be delivered.
Petco takes great care to ensure that the aquatic life you order arrives safely and in healthy condition. All aquatic life are guaranteed to stay alive for 7 days from the day they arrive at your home, or we will gladly refund back to the original form on payment.
Returns or refunds cannot be offered on aquatic life that you decide you do not want. Please ensure the items you order are what you want before finalizing the order.
If you experience a loss of your Aquatic Life within 7 days of delivery, please contact Customer Care at 877-738-6742.
In order to ensure that the aquatic life are kept in a safe environment, please be available to accept the package the day that the order arrives. Please accept the package even if it is late, as it cannot be returned to the vendor. If you are not available to accept the package, Petco can only guarantee a refund of the price of the aquatic life you ordered and not the shipping cost.
If regrettably your aquatic life arrives deceased, Petco will gladly issue a refund. Petco does not reship all or partial orders in the unfortunate event of a loss within the 7-day guarantee period.
Aquatic life arrivals must be acclimated immediately upon receival.
Petco recommends that all new aquatic life be quarantined for 14 days. Petco will not refund or replace any aquatic life that is injured or becomes ill as a result of introducing new aquatic life to your aquarium.
Disclaimer: The aquatic life temperament guidelines and care requirements provided on this web site are based on Petco's experience and research, and will be applicable in most cases. However, each specimen is unique, and some aquatic life care requirements may not match information from other sources. There are often differing opinions on the care of some aquatic life species, even among experts. Therefore, we encourage you to conduct your own research, especially if you have questions about best practices to care for your aquatic life.
If your order cannot be immediately fulfilled in its entirety, we will ship the items we have in stock, and the remaining items will be CANCELED from your order. You may reorder once they become available again.
The rates listed below are your shipping costs. There are no additional hidden charges for shipping, boxes, heat or cool packs, etc. Petco is a name you can trust.
All Fish & Aquatic Invertebrates are shipped via Next Day Shipping.
| Live Fish Subtotal | Shipping Cost |
| Up to $59.99 | $30.00 |
| $60.00 to $138.99 | $49.00 |
| $139.00 or more | FREE! |
The health, safety and overall well-being of pets is always our top priority at Petco. We have high standards for animal care across our operations, including companion animal deliveries. They were developed under veterinary supervision, with external counsel from experts in animal care, behavior, ethics and welfare.
Orders involving companion animals (live reptiles, amphibians or terrestrial invertebrates) are delivered within a day after being processed. All deliveries adhere to strict guidelines and specialized, climate-controlled environments that are tailored to the requirements of each species to help protect animal safety. Ambient temperatures across origin points, hub routing and destination points are evaluated prior to shipment. If weather conditions are not ideal, we will wait until they are optimal. Therefore, while we will deliver companion animals within a day, this may happen up to 11 days post-purchase. Additionally, orders may take up to 14 days to ship in states requiring a health certificate.
If we need to contact you regarding your order, delivery of your package may be delayed. Once your order is placed, you will receive a confirmation email with your order summary. You will receive a separate email once your order is on its way to you. We kindly ask for your patience during the processing stage. Orders are subject to verification of payment information by phone or email. For the safety of the pet, orders cannot be canceled once they are in transit, nor delivered to PO boxes, and, if orders are sent to apartment complexes, they must include an apartment number to be delivered.
To help ensure the comfort and well-being of your companion animal, please carefully review the following terms and conditions before finalizing your purchase. To protect the health and safety of our companion animals, we do not process returns.
Please be physically available to accept the package the day the order arrives, including doing so in the event it is delayed. If you are not available to accept the package, we can only guarantee a refund of the price of the companion animal you ordered and not the delivery cost. For their comfort, companion animals must be transitioned to their long-term habitats immediately after delivery.
While we don't expect this to happen, if your companion animal arrives deceased, please notify us within 24 hours by calling 1-877-738-6742 so we can issue a refund and conduct a thorough investigation. To help us verify the loss, we kindly ask that you email a photo of the companion animal along with your notification. Refunds may only be issued by contacting Customer Care; please have your order number on hand when you call. Please do not attempt to ship the companion animal back. Refunds cannot be issued beyond 24 hours of delivery, and Petco does not ship full or partial orders a second time.
The companion animal temperament guidelines and care requirements provided on this website are based on Petco's experience and research and will be applicable in most cases. However, each specimen is unique, and some companion animal care requirements may not match information from other sources. If you have questions about your pet’s individual needs, please contact a veterinarian.
If your order cannot be immediately fulfilled in its entirety, we will ship the items we have in stock, and the remaining items will be CANCELED from your order. You may reorder once they become available again.
The rates listed below are your shipping costs. There are no additional charges for shipping, boxes, heat or cool packs, etc.
All Companion Animals are delivered within a day after being processed.
| Live Fish Subtotal | Shipping Cost |
| Up to $59.99 | $30.00 |
| $60.00 to $138.99 | $49.00 |
| $139.00 or more | FREE! |