$30 off $100 with promo code: save 30 - shop now
5% back and a lifetime of love - pals rewards
Pals Rewards members get more for every dollar they spend

Join the Pals family and earn extra benefits!

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benefits video

earn points faster

frequently asked questions

Always provide your Pals Rewards number or phone number at the register during checkout.
All your eligible purchases will be tracked to your member account. Balances available to check at by login into your account at palsrewards.com or petco.com. Once you have spent $100, Petco will automatically email you 5 Pals Reward Dollars.
You will receive two (2) 5 Pals Reward Dollars certificates via email.
You can track your Pals Reward status and claim Reward Dollars by logging into your online account at palsrewards.com or petco.com. From your online account, you can also update your profile including providing an email address, so you can receive future Reward Dollars via email and use them immediately.
No. Your email will only be used by Petco. We will not sell, rent or trade your email address.
Pals Reward Dollars are sent via email after you make a purchase, for you to use on a later visit. They can't be used on same-day purchases.
For every $100 you spend at Petco and on petco.com in one or more purchases, you will earn 5 Pals Reward Dollars.
Contact our Customer Relations at (888) 824-PALS (7257).

If you are not receiving your Reward Dollars, please do the following:

  1. Login to petco.com and confirm we have your correct email address on file.
  2. Login to petco.com and update your email preferences. Make sure you are subscribed to receive Pals Rewards Email Notifications.
  3. Login to your email and check your junk/spam folder in your inbox.
  4. Add sender 'Petco Pals Rewards' email address news@emailservice.petco.com to your contacts.

If none of these steps work, please call (888) 824-PALS. You can always access your rewards on palsrewards.com.

5 ways to redeem your Rewards Dollars:

  • Load - Login and load reward to account for next check out.
  • Print - Login and print reward. Present reward to cashier when checking out.
  • Phone - Call 877-738-6742 to have reward loaded to account for next check out.
  • Online - Login and click to redeem reward at checkout.
  • Mobile - Login and click print reward. Show your reward on your mobile device.

Membership Eligibility

No purchase is necessary to become a Member or enroll in our Pals Rewards program. An email address is required for a Member to receive Pals Rewards communications and Pals Reward Dollars. Member must be 16 years of age or older to participate.

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call us

Pals experts are available:
Mon–Sun: 4 am–10 pm PST

1-888-824-7257

chat with us

Pals experts are available:
Mon–Sun: 5 am–9 pm PST