If you are not receiving your Reward Dollars, please do the following:
- Login to petco.com and confirm we have your correct email address on file.
- Login to petco.com and update your email preferences. Make sure you are subscribed to receive Pals Rewards Email Notifications.
- Login to your email and check your junk/spam folder in your inbox.
- Add sender 'Petco Pals Rewards' email address email@example.com to your contacts.
If none of these steps work, please call (888) 824-PALS. You can always access your rewards on palsrewards.com.