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Petco Core Care Membership Terms & Conditions

Petco Core Care Membership Program Terms & Conditions

These Petco Core Care Membership Program Terms & Conditions (this "Agreement"), entered into between you and Petco Animal Supplies, Inc. and its subsidiaries and affiliates (collectively, "Petco", "we" or "us"), govern the Petco Core Care Membership Program ("Membership") and our respective rights and obligations. By purchasing the Membership, you agree to abide by and be bound to the provisions of this Agreement (as may be modified by Petco from time to time). Additionally, your access and use of the Petco.com website (the "Site"), the Membership and/or any services rendered by Petco, any Petco Grooming Salons and/or Vetco Clinics are also governed by the Petco Terms of Use and Privacy Policy, as well as all other applicable terms, conditions, limitations, and requirements on the Site, all of which (as modified by Petco from time to time) are incorporated into this Agreement by reference.

  • 1. Membership Offer & Benefits. The Membership is a membership program for dog and cat owners that is state specific as detailed below and which includes the following correlating benefits available to you and your dog and/or cat on an annual basis while enrolled:

    • A. In California
      • i. At the Salon.
        • a. Unlimited nail trims. AVAILABLE FOR DOGS ONLY. Unlimited nail trims salon service at participating Petco Grooming Salon locations as identified in Section 3 below. Benefit is limited to the individual nail trim service and packages including nail trims are not included.
        • b. Unlimited teeth brushing. AVAILABLE FOR DOGS ONLY. Unlimited teeth brushing salon service at participating Petco Grooming Salon locations as identified in Section 3 below. Benefit is limited to the individual teeth cleaning service and packages including teeth brushing or teeth cleaning are not included.
      • ii. At On-Site Veterinary Partner. Unlimited vet exams at participating Petco On-Site Veterinary Partner. Petco On-Site Veterinary Partner is identified in Section 3 below. Exam visit fee is waived. Fees apply for additional services, tests and/or medications which may be requested during vet exam.
      • iii. At Vet-of-Choice. Up to $70 in Pals Rewards Dollars delivered to you in connection with exam visits with your vet of choice. Up to two (2) exam visits to vet of choice are eligible, with $35 in Pals Rewards Dollars made available to you following each such visit. Upon your submission of satisfactory receipts evidencing such visits, the corresponding amount of Pals Rewards Dollars will be deposited into your Pals Rewards Account. We are unable to accept handwritten receipts or receipts for items/services provided by unlicensed veterinarians.
      • iv. At On-Site Vetco Clinic. a. One (1) Vaccination. One (1) vaccination of your selection from available vaccinations at participating Vetco Clinic locations or at participating Petco On-Site Veterinary Partner, not to exceed $25 value. Petco stores with an on-site visiting Vetco Clinic are identified in Section 3 below. Please see your Petco store to determine its specific Vetco Clinic schedule and hours.
      • v. In the Store.
        • a. Welcome Gift. Upon enrolling in the Membership program, you will receive a small bag of dry dog or cat food (up to a 6 lb. bag of dry dog food, or a 4 lb. bag of dry cat food) of your choice. You will receive this bag during checkout if you have signed up for Membership in-store, or during your next store visit if you signed up for Membership online.
        • b. Food, Flea & Tick. Up to One Hundred Twenty (120) Pals Rewards Dollars, at a rate of Ten (10) Pals Rewards Dollars per month, will be delivered to you on a monthly basis and may be used towards your pet's food and/or flea and tick prevention product of choice. Pals Rewards will follow the current Pals expiration and usage terms set forth in the Pals Terms & Conditions.
    • B. In Florida
      • i. At the Salon.
        • a. Unlimited nail trims. AVAILABLE FOR DOGS ONLY. Unlimited nail trims salon service at participating Petco Grooming Salon locations as identified in Section 3 below. Benefit is limited to the individual nail trim service and packages including nail trims are not included.
        • b. Unlimited teeth brushing. AVAILABLE FOR DOGS ONLY. Unlimited teeth brushing salon service at participating Petco Grooming Salon locations as identified in Section 3 below. Benefit is limited to the individual teeth cleaning service and packages including teeth brushing or teeth cleaning are not included.
      • ii. At On-Site Veterinary Partner. Unlimited vet exams at participating Petco On-Site Veterinary Partner. Petco On-Site Veterinary Partner is identified in Section 3 below. Exam visit fee is waived. Fees apply for additional services, tests and/or medications which may be requested during vet exam.
      • iii. At Vet-of-Choice. Up to $70 in Pals Rewards Dollars delivered to you in connection with exam visits with your vet of choice. Up to two (2) exam visits to vet of choice are eligible, with $35 in Pals Rewards Dollars made available to you following each such visit. Upon your submission of satisfactory receipts evidencing such visits, the corresponding amount of Pals Rewards Dollars will be deposited into your Pals Rewards Account. We are unable to accept handwritten receipts or receipts for items/services provided by unlicensed veterinarians.
      • iv. At On-Site Vetco Clinic.
        • a. One (1) Vaccination. One (1) vaccination of your selection from available vaccinations at participating Vetco Clinic locations or at participating Petco On-Site Veterinary Partner, not to exceed $25 value. Petco stores with an on-site visiting Vetco Clinic are identified in Section 3 below. Please see your Petco store to determine its specific Vetco Clinic schedule and hours.
      • v. In the Store.
        • a. Welcome Gift. Upon enrolling in the Membership program, you will receive a small bag of dry food (up to a 6 lb. bag of dry dog food, or a 4 lb. bag of dry cat food) of your choice. You will receive this bag during checkout if you have signed up for Membership in-store, or during your next store visit if you signed up for Membership online.
        • b. Food, Flea & Tick. Up to One Hundred Twenty (120) Pals Rewards Dollars, at a rate of Ten (10) Pals Rewards Dollars per month, will be delivered to you on a monthly basis and may be used towards your pet's food and/or flea and tick prevention product of choice. Pals Rewards will follow the current Pals expiration and usage terms set forth in the Pals Terms & Conditions.
    • C. In Pennsylvania and West Virginia
      • i. At the Salon.
        • a. Unlimited nail trims. AVAILABLE FOR DOGS ONLY. Unlimited nail trims salon service at participating Petco Grooming Salon locations identified in Section 3 below. Benefit is limited to the individual nail trim service and packages including nail trims are not included.
        • b. Unlimited teeth brushing. AVAILABLE FOR DOGS ONLY. Unlimited teeth brushing salon service at participating Petco Grooming Salon locations identified in Section 3 below. Benefit is limited to the individual teeth cleaning service and packages including teeth brushing or teeth cleaning are not included.
      • ii. At Vet-of-Choice. Up to $70 in Pals Rewards Dollars delivered to you in connection with exam visits with your vet of choice. Up to two (2) exam visits to vet of choice are eligible, with $35 in Pals Rewards Dollars made available following each such visit. Upon your submission of satisfactory evidence of such visits, the corresponding amount of Pals Rewards Dollars will be deposited into your Pals Rewards Account. We are unable to accept handwritten receipts or claims for items/services provided by unlicensed veterinarians.
      • iii. At On-Site Vetco Clinic.
        • a. One (1) Vaccination. One (1) vaccination of your selection from available vaccinations at participating Vetco Clinic locations, not to exceed $25 value. Petco stores with an on-site visiting Vetco Clinic are identified in Section 3 below. Please see your Petco store to determine its specific Vetco Clinic schedule and hours.
      • iv. In the Store.
        • a. Welcome Gift. Upon enrolling in the Membership program, you will receive a small bag of dry food (up to a 6 lb. bag of dry dog food, or a 4 lb. bag of dry cat food) of your choice. You will receive this bag during checkout if you have signed up for Membership in-store, or during your next store visit if you signed up for Membership online.
        • c. Food, Flea & Tick. Up to One Hundred Twenty (120) Pals Rewards Dollars, at a rate of Ten (10) Pals Rewards Dollars per month, will be delivered to you on a monthly basis and may be used towards your pet's food and/or flea and tick prevention product of choice. Pals Rewards will follow the current Pals expiration and usage terms set forth in the Pals Terms & Conditions.
  • 2. Conditions
    • a. Membership benefits are valid only for those services identified in Section 1 at those Petco locations identified in Section 3.
    • b. Memberships are purchased on a "per pet" basis. Membership benefits may not be shared among pets in the same household. Memberships are for individual, personal and non-commercial use only and are non-transferable. When used online at Petco.com, a Member number may only be associated with one Petco.com or PALS account. However, multiple Memberships may be applicable to a Petco.com or PALS account if a household enrolls in individual Memberships for each pet in such household.
    • c. To claim a Membership discount, or for any other Membership benefit to apply, the Membership account must be active and in good standing at the time of purchase. Members will not be reimbursed retroactively for purchases made without an active and available Membership at the time of purchase.
    • d. Neither Membership nor any Membership benefits are eligible for any coupons, promotional offers or for any corporate or prearranged group discounts, unless specifically stated in writing on the coupon or the promotional document. For example, Membership discounts cannot be used in conjunction with employee discounts or when paired with any other services (such as with any Pick-3 or other grooming packages).
  • 3. Locations. Membership is offered at participating locations only. Membership is currently available to customers at the following Petco locations in Pennsylvania, West Virginia and Florida each of which have a Petco Grooming Salons and Vetco Clinic. On-Site Veterinary Partner is currently only available at Petco Deerfield Beach, FL location. Search by specific store to see updated Petco Grooming Salon and Vetco Clinic information and hours/schedule as applicable here: https://stores.petco.com/ Participating Petco stores subject to change at any time:

    CALIFORNIA
    PETCOACH
    13375 Poway Road
    POWAY, CA 92064

    PETCOACH
    141 S. Las Posas Road
    SAN MARCOS, CA 92078

    FLORIDA
    Store #1789
    9960 GLADES RD
    BOCA RATON, FL 33434

    Store #1793
    8111 W. BROWARD BLVD
    PLANTATION, FL 33324-2011

    Store #1780
    1009 E COMMERCIAL BLVD
    OAKLAND PARK, FL 33334

    Store #1560
    3774 N. Federal Hwy
    LIGHTHOUSE POINT, FL 33064

    Store #1587*
    3551 W. Hillsboro Blvd
    DEERFIELD BEACH, FL 33442
    *On Site Veterinary Partner

    PENNSYLVANIA
    Store #1819
    59 FORT COUCH ROAD
    BETHEL PARK, PA 15241-1005

    Store #1841
    6512 STEUBENVILLE PIKE
    PITTSBURGH, PA 15205-1006

    Store #1799
    4101 UNIVERSITY TOWN CTR DR
    MORGANTOWN, WV 26501-2261

    Store #1811
    590 EAST WATERFRONT DR
    HOMESTEAD, PA 15120

    Store #1812
    251 CLAIRTON BLVD.
    PITTSBURGH, PA 15236

    Store #1838
    70 TRINITY PT DR
    WASHINGTON, PA 15301-2974

    WEST VIRGINIA
    Store #1799
    4101 UNIVERSITY TOWN CTR DR
    MORGANTOWN, WV 26501-2261

  • 4. Recurring Payment Processing & Billing. By signing up for the Membership, you understand and agree that you are purchasing an annual membership program, and that each month, Petco will charge the credit or debit card you designate when you first sign up (or the card you subsequently designate for your account under the Membership tab within your My Account page or through a customer service representative, or other cards you have on file with Petco) the then-current applicable monthly Membership fee (plus applicable taxes) throughout the applicable remaining term of your Membership. See Section 9.
    • a. The cost of the Membership may vary based on the plan selected.
    • b. You can view the order date, order number, and the order total of your Membership monthly fee in the Order History tab of your Petco My Account page anytime.
    • c. The charge for the monthly Membership fee will be billed to the primary payment method identified upon signup. If we are unable to complete your Membership monthly fee payment with the payment method provided, we will notify you through the email address associated with your Membership. If we are unable to get an updated payment method, your Membership will be cancelled and will remain inactive until you resume your Membership in the Membership page or through a customer service representative and provide an updated payment method for the recurring payments. Petco is not responsible for any fees or charges issued by the customers bank. In case of a returned or voided payment Petco will directly charge the card on file for overdue balances.
  • 5. Taxes. We will collect applicable taxes on the Membership for which we determine we have a duty to collect such taxes.
  • 6. Pals Enrollment. If you are not already a Pals member, you will be required to become a Pals member when you sign up for the Membership and will begin receiving Pals offers via email. Details about our Pals Program can be found at https://www.petco.com/pals-rewards. By signing up for the Membership, you also agree to accept and abide by Petco's Pals loyalty program Terms and Conditions.
  • 7. Returns/Exchanges. We do not offer full or partial refunds for our Membership program (except as specifically set forth herein). Services included as part of your monthly Membership cannot be individually credited.
  • 8. Membership Change. Petco reserves the right to cancel or modify the Membership and/or any of these Membership terms at any time, including, without limitation, to modify the applicable monthly Membership fee, to modify benefits included, and/or to change benefit fulfillment processes, after your initial month. Petco will provide you with notice of any change in the applicable monthly Membership fee. If you do not agree with the change, you may cancel your Membership at any time as set forth below.
  • 9. Cancellation. Your Membership will automatically renew on an annual or monthly basis, as applicable, until you cancel.
    • a. You can cancel your Membership at any time by calling our Petco Core Care Member Support Hotline at 858-657-2035 or by emailing support.membership@petco.com.
    • b. If you cancel a 12-month term commitment, cancellation will prevent auto-renewal at the end of your 12-month term. You will have access to all Membership benefits and continue to be responsible for payment of the applicable monthly fee throughout the remainder of your annual Membership term.
    • c. Cancellations must be made before the next monthly fee processing date identified in your Petco Core Care Membership page will result in termination effective as of the next monthly fee processing date. If you cancel after your monthly fee processing date, you will be charged for the upcoming Month's Membership fee. On a one-month commitment this will be your final payment.
    • d. Petco Core Care offers members significant discounts under an annual Membership agreement. Memberships may be cancelled at any time during the year. Under the 12-month commitment, you are responsible for paying monthly fees each month in the remainder of the term and can enjoy Membership benefits during that period. Under the one-month term option, it is possible that upon the effective date of your termination of Membership, Petco will have provided benefits to you and your pet and/or provided services to you and your pet for which you have not yet fully paid. In the event of such termination, you are responsible for the remaining payments in your Membership term or the current listed retail value by Petco for services used, less Membership monthly fees paid (whichever is less).
  • 10. Termination by Petco. We reserve the right to revoke or cancel your Membership for any reason at any time, including as a result of violation of this Agreement or violation of any other applicable terms and conditions found on the Site, with or without notice and without any liability. If we do so, you will only be charged for Monthly Fees applicable during the term of your Membership.
  • 11. Ownership. All copyrights, trademarks, trade dress, other intellectual property and materials, including page headers, images, text, illustrations, formats, logos, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials (collectively, the "IP") are owned, controlled or licensed by Petco, one of its affiliates or by third parties who have licensed their materials to Petco and are protected by U.S. and international trademark and copyright laws. You may access, view, download, and print the IP and all other materials displayed on the Site for your personal, non-commercial use only; provided, however, that you (1) retain all copyright, trademark or other proprietary designations contained on all IP; (2) do not modify or alter the IP in any way; and (3) do not provide or make available the IP to any third party in a commercial manner. No license, right, title or interest in any materials or software is transferred to you as a result of your use of the Site or your accessing, viewing, downloading, or printing of the IP. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the IP, the Site or any related software.
  • 12. International Use. We control and operate the Site from the United States. We make no representation that materials on the Site are appropriate or available for use outside the United States. If you choose to access the Site from outside the United States, you do so at your own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable.
  • 13. Indemnity. You agree to indemnify, hold harmless, and defend Petco, its parents, vendors, subsidiaries, divisions and affiliates, and their respective officers, directors, employees, agents and affiliates from any and all claims, liabilities, damages, costs and expenses of defense, including attorneys' fees, in any way arising from or related to your access and use of the Site and the Membership or your violation of this Agreement, any applicable law or the rights of any third party.
  • 14. Limitation of Liability. UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL OR EQUITABLE THEORY, WHETHER IN TORT, CONTRACT, STRICT LIABILITY OR OTHERWISE, SHALL PETCO OR ANY OF ITS EMPLOYEES, DIRECTORS, OFFICERS, AGENTS, VENDORS OR SUPPLIERS BE LIABLE TO YOU OR TO ANY OTHER PERSON FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL LOSSES OR DAMAGES OF ANY NATURE ARISING OUT OF OR IN CONNECTION WITH THE USE OF OR INABILITY TO USE THE SITE OR MEMBERSHIP, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOST PROFITS, LOSS OF GOODWILL, LOSS OF DATA, WORK STOPPAGE, OR ACCURACY OF RESULTS, EVEN IF AN AUTHORIZED REPRESENTATIVE OF PETCO HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES. SUBJECT TO THE FOREGOING, IN NO EVENT WILL PETCO BE LIABLE TO YOU FOR ANY DAMAGES IN EXCESS OF THE FEES PAID BY YOU FOR YOUR MEMBERSHIP DURING THE TWELVE (12) MONTH PERIOD PRECEDING THE DATE ON WHICH THE CLAIM AROSE.
  • 15. Dispute Resolution. If a dispute should arise between you and Petco, we want to provide you with a resolution that is efficient and cost effective by using our customer service team. Almost all customer service disputes can be resolved to the customer's satisfaction by using our customer service, reachable by calling 858-657-2035 or emailing support.membership@petco.com. If your dispute cannot be resolved using our customer service team, the following terms under the Mandatory Agreement to Arbitrate on an Individual Basis; Class Action Waiver describe how we will proceed with the resolution of the dispute.
  • 16. Mandatory Agreement to Arbitrate on an Individual Basis; Class Action Waiver. PLEASE READ THIS SECTION CAREFULLY – IT MAY SIGNIFICANTLY AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY HEAR YOUR CLAIMS. IT CONTAINS PROCEDURES FOR MANDATORY BINDING ARBITRATION AND A CLASS ACTION WAIVER.

    Any and all controversies, disputes, demands, counts, claims, or causes of action (including the interpretation and scope of this clause, and the arbitrability of the controversy, dispute, demand, count, claim, or cause of action) between you and Petco or Petco's employees, agents, successors, or assigns, shall exclusively be settled through binding and confidential arbitration, except that you or Petco may take claims to small claims court if the dispute qualifies for hearing by such a court. In addition, each party retains the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a party's copyrights, trademarks, trade secrets, patents, or other intellectual property rights.

    There is no judge or jury in arbitration and arbitration procedures are simpler and more limited than rules applicable in court. YOU ACKNOWLEDGE AND AGREE THAT, APART FROM THE NARROW EXCEPTIONS ABOVE, YOU AND PETCO ARE EACH WAIVING YOUR RIGHTS TO SUE IN COURT, INCLUDING RIGHTS TO RECEIVE A TRIAL BY JURY OR TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION LAWSUIT, CLASS-WIDE ARBITRATION, PRIVATE ATTORNEY-GENERAL ACTION, OR ANY OTHER REPRESENTATIVE PROCEEDING.

    Arbitration shall be subject to the U.S. Federal Arbitration Act and federal arbitration law, and shall be conducted by Judicial Arbitration Mediation Services, Inc. ("JAMS") pursuant to the JAMS Streamlined Arbitration Rules & Procedures effective July 1, 2014 (the "JAMS Rules") and as modified by this Agreement to arbitrate. The JAMS Rules, including instructions for bringing arbitration, are available on its website at http://www.jamsadr.com/rules-streamlined-arbitration. You and Petco must abide by these rules: (a) the arbitration shall be conducted on an individual basis and not in a class, consolidated or representative action and the arbitrator shall not award class-wide relief; (b) Petco will pay its arbitration costs as required by JAMS rules, and in the event that you are able to demonstrate that the costs of arbitration will be prohibitive as compared to costs of litigation, Petco will pay as much of your arbitration filing and hearing fees as the arbitrator deems is necessary to prevent the arbitration from being cost-prohibitive as compared to the cost of litigation; (c) the arbitrator may award any individual relief or individual remedies that are permitted by applicable law; and (d) each side pays his, her or its own attorneys' fees and costs unless the claim(s) at issue permit the prevailing party to be paid its fees and litigation costs, and in such instance, the fees and costs awarded shall be determined by applicable law. If, for any reason, a claim proceeds in court rather than in arbitration, the dispute shall be exclusively brought in the state or U.S. federal court in California.

    OPT-OUT OF AGREEMENT TO ARBITRATE: You can decline this agreement to arbitrate by sending a notice via U.S. Mail to Petco at Petco Legal Department, 10850 Via Frontera, San Diego CA 92127, and providing the requested information as follows: (1) your name, (2) your address, (3) your phone number, (4) the URL containing the Mandatory Agreement to Arbitrate on an Individual Basis; Class Action Waiver provision for the Membership, and (5) clear statement that you wish to opt out of this arbitration provision. This opt-out notice must be received no later than 30 days after the date you first accept the terms of this Agreement by signing up for the Membership.
  • 17. Choice of Law/Forum Selection. This Agreement will be governed by and construed in accordance with the laws of the State of California, excluding its conflict of law rules.
  • 18. Waiver. The failure of Petco to partially or fully exercise any rights or the waiver of Petco of any breach of this Agreement by you shall not prevent a subsequent exercise of such right by Petco or be deemed a waiver by Petco of any subsequent breach by you of the same or any other term in this Agreement. The rights and remedies of Petco under this Agreement and any other applicable agreement between you and Petco shall be cumulative, and the exercise of any such right or remedy shall not limit any of Petco's other rights or provisions.
  • 19. Severability. The provisions of this Agreement are intended to be interpreted in a manner which makes them valid, legal, and enforceable. In the event any provision is found to be partially or wholly invalid, illegal, or unenforceable, such provision will be modified or restricted to the extent and in the manner necessary to render it valid, legal, and enforceable. It is expressly understood and agreed between the parties that such modification or restriction may be accomplished unilaterally by Petco, or alternatively, by disposition of an arbitrator or a court of law. If such provisions cannot under any circumstances be so modified or restricted, they shall be excised from this Agreement without affecting the validity, legality, or enforceability of any of the remaining provisions in this Agreement.
  • 20. Survival: Provisions in this Agreement that are meant to survive any expiration or termination of this Agreement will survive beyond any such expiration or termination, including, without limitation, Limitation of Liability, Choice of Law/Forum Selection, Dispute Resolution, and the Mandatory Agreement to Arbitrate on an Individual Basis; Class Action Waiver.
  • 21. General Disclaimers. Excluding any content that may be submitted by Site users from time to time, we strive to ensure that the information on the Site is complete and reliable. Certain information may contain pricing errors, typographical errors and other errors or inaccuracies, which we may correct without liability or notice. We do not guarantee that all products described on our Site or the Membership will be available.
  • 22. Entire Agreement. This Agreement represents the complete agreement between the parties and supersedes all prior agreements and representations between them. Headings used in this Agreement are for reference purposes only and in no way define or limit the scope of the sections.