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easy returns

Free Returns to StoreReturn by Mail

Our return policy is simple – if you are not 100% satisfied with your purchase, you can return it to any of our Petco or Unleashed by Petco stores or to one of our petco.com warehouses.

Questions? Contact us.

Easy Returns

Free Returns or Exchanges to Any Petco or Unleashed by Petco Store

Your local Petco or Unleashed by Petco store will gladly accept the return of your petco.com order within 60 days of the initial shipment date.

Before returning merchandise to a Petco or Unleashed by Petco store, print your receipt. Please have your order details handy. If you do not have a receipt, you will be issued a merchandise credit for the listed store price or allowed to exchange the product for something else.

If you received an incorrect item or are requesting a refund of shipping charges due to a petco.com error, please contact Customer Service. Personalized items and prescription food cannot be returned to a store.

Exchanges can be made at any Petco or Unleashed by Petco store location. If exchanging for a different item, you will receive credit for the amount paid as listed on your "Returns to Store Receipt."

Orders placed online using your PayPal account may be returned to any Petco or Unleashed by Petco store for a refund on your credit card or may be exchanged.

Orders placed on Amazon may be returned to a Petco or Unleashed by Petco store for merchandise credit only or may be exchanged.

For returns made after 60 days, you will be issued a merchandise credit for the paid price or allowed to exchange the product for something else.

Purchases made online using your PayPal account may be returned for a merchandise credit or may be exchanged.

Return by mail

Petco.com orders can also be returned by mail within 60 days to one of our warehouse/fulfillment centers. A refund for an item will be issued once it has been received.

Petco.com
257 Prospect Plains Road, Ste. B
Cranbury, NJ 08512

At our discretion, a refund may be issued without requiring a return of the product. In these situations, please note that we do not take ownership of the refunded item.

Refunds for orders placed online using your PayPal account and returned to a petco.com warehouse will be applied back to your PayPal account.

Merchandise credit will be emailed to the account owner for returns made after 60 days to our warehouse.

Returning prescription food products

Prescription food products cannot be returned to a Petco or Unleashed by Petco store. They must be returned to the Petco.com distribution center shown below. Please include the original packing slip.

Petco.com Returns
257 Prospect Plains Road, Ste. B
Cranbury, NJ 08512

A refund for the returned item will be issued once it has been received.

Refunds for orders placed online using your PayPal account will be applied back to your PayPal account.

Merchandise credit in the form of an electronic gift card will be emailed to the account owner for returns made after 60 days to our warehouse.

Returning items purchased at our Petco or Unleashed by Petco stores

If you are not 100% satisfied with your purchase, you can return it to one of our retail store locations. Items purchased in-store can be returned with a receipt within 60 days for a full refund in the original form of tender.

Returns without a receipt but with valid identification after the 60 days, are eligible for a merchandise credit or an exchange equal to the lowest price at which the returned products were sold. Exclusions to this policy include: grooming tools; filters or pumps; pet medication or vitamins; dog collars and leashes; electronics; and pest control treatments. These products require a valid Petco receipt for any exchange or merchandise credit.

In store services (such as grooming and dog training) & the purchase of any saltwater fish are nonrefundable.

Pet Services

At Petco, we are committed to making sure you are satisfied with our services. That's why we have our Head to Tail or It's Free Guarantee! It's that simple.