Free Returns or Exchanges to Any Petco or Unleashed by Petco Store
Your local Petco or Unleashed by Petco store will gladly accept the return of your petco.com order within 60 days of the initial shipment date.
Before returning merchandise to a Petco or Unleashed by Petco store, print your receipt. Please have your order details handy. If you do not have a receipt, you will be issued a merchandise credit for the listed store price or allowed to exchange the product for something else.
If you received an incorrect item or are requesting a refund of shipping charges due to a petco.com error, please contact Customer Service. Personalized items cannot be returned to a store.
Exchanges can be made at any Petco or Unleashed by Petco store location. If exchanging for a different item, you will receive credit for the amount paid as listed on your "Returns to Store Receipt."
Orders placed online using your PayPal account may be returned to any Petco or Unleashed by Petco store for a refund on your credit card or may be exchanged. Orders placed on Amazon may be returned to a Petco or Unleashed by Petco store for merchandise credit only or may be exchanged.
For returns made after 60 days, you will be issued a merchandise credit for the paid price or allowed to exchange the product for something else.
Purchases made online using your PayPal account may be returned for a merchandise credit or may be exchanged.
Return by mail
Petco.com orders can also be returned by mail within 60 days to one of our warehouse/fulfillment centers. A refund for an item will be issued once it has been received.
257 Prospect Plains Road, Ste. B
Cranbury, NJ 08512
At our discretion, a refund may be issued without requiring a return of the product. In these situations, please note that we do not take ownership of the refunded item.
Refunds for orders placed online using your PayPal account and returned to a petco.com warehouse will be applied back to your PayPal account.
Merchandise credit will be emailed to the account owner for returns made after 60 days to our warehouse.
Returning items purchased at our Petco or Unleashed by Petco stores
If you are not 100% satisfied with your purchase, you can return it to one of our retail locations. Items purchased in-store can be returned with receipt within 60 days for a full refund in the original form of tender. Returns without a receipt with a valid identification or after 60 days are eligible for a merchandise credit equal to the lowest price at which the returned products were sold, excluding: grooming tools; filters or pumps; pet medication or vitamins; and pest control treatments.
At Petco, we are committed to making sure you are satisfied with our services. That's why we have our Head to Tail or It's Free Guarantee! It's that simple.
Shipping Charges & Times
Shipping costs are determined by the total weight of the order and by the shipping method selected. Your total shipping charges will be displayed on the Checkout page, prior to submitting your order.
Estimated shipping charges will be displayed in your Shopping Cart after you have signed in to your registered online account. Final shipping charges will be displayed during Checkout, once a shipping address has been entered and a shipping method has been selected. For all other customers, the Shipping cost will be displayed in Checkout once the Shipping Address is entered and the Shipping Method selected.
Continental United States
- Standard (2 - 5 business days)
- 2nd Day (2 business days)
- Next Day (1 business day)
Continental United States - P.O. Boxes, Alaska/Hawaii
- USPS Priority Mail (3 - 6 business days)
APO/FPO*, U.S. Territories
- USPS Priority Mail (7 - 13 business days)
- Please note that selected items may not be shippable by USPS due to weight, size and dimension.
*Use your USPS shipment tracking number to confirm the delivery date of your package by visiting the USPS web site. Please note that USPS does not track the progress of your shipment, just delivery confirmation.