Delivery Rates and Times
Shipping costs are determined by the total weight of the order and by the shipping method selected. The total shipping charges will be displayed on the "Review and Submit Your Order" page, prior to placing your order.
Estimated Shipping will be displayed in the cart, based on standard ground shipping. Final shipping charges will be displayed on the review page, based on shipping method selected during checkout.
Continental United States
- Standard (3 - 6 business days)
- 2nd Day (2 business days)
- Next Day (1 business day)
Continental United States - P.O. Boxes
- USPS Standard Mail (5 - 10 business days)
- USPS Priority Mail (2 - 3 business days)
Alaska/Hawaii
- USPS Standard (3 - 6 business days)
- FedEx 2nd Day (2 business days)
- USPS Standard Mail - P.O. Boxes (10 - 14 business days)
- USPS Priority Mail - P.O. Boxes (2 - 3 business days)
U.S. Territories
- USPS Standard Mail (2 - 4 weeks)
- USPS Priority Mail (1 - 2 weeks)
APO/FPO
- USPS Standard Mail (2 - 4 weeks)
- USPS Priority Mail (1 - 2 weeks)
The information above does not apply to Aquatic Life orders.
View Aquatic Life shipping rates and delivery schedules.
While most orders are delivered within the specified timeframes, some destinations may take longer. Estimated delivery times are not applicable to some items being shipped by a third party. If additional delivery time is required, it will be noted on the product detail page and at Checkout. Next Day packages will arrive one full business day after shipment. 2nd Day packages will arrive two full business days after shipment. Delivery times DO NOT include order processing time.
The size and/or weight of some items may limit the shipping methods and destinations available. Items that are oversized, overweight, or have other legal restrictions may not be able to be shipped to a P.O. Box, APO/FPO address or the U.S. Territories (due to carrier restrictions). You will be alerted to this at Checkout when you select your shipping method. Items shipped directly by a third party are not available for delivery to a P.O./APO/FPO Box, U.S. Territories, Alaska or Hawaii. Bottomless Bowl & More orders cannot be expedited.
If a single warehouse can't fill your order, it may arrive in multiple shipments at no additional shipping charge. As items are shipped, we will send you emails detailing the shipments and tracking numbers.
We make every attempt to ship orders from our warehouses within 24 hours. Items shipped by a third party generally ship within the timeframes specified on the product detail pages. However, your Order Status email will provide you with shipping information specific to your order if unanticipated delays occur.
PETCO.com consistently receives an Outstanding rating for On Time Delivery on BizRate.com, an unbiased, independent shopping search engine and comparison shopping marketplace built on the experience of millions of actual online buyers. Read what our customers are saying about
our fast shipping and delivery.
Petmate Deluxe Fresh Flow Purifying Pet Fountain
13.25"L X 8.50"W X 7.5"H - Off-White - Automatic - 50 oz. - 24860
SKU: 813079
UL approved submersible pump.Assembly Instructions
- Remove rubber band from pump. Place pump in area where raised "L" ribs are in the back of base. Route cord out back of base through slot. Insert cord grommet in slot.
- Make sure pump control lever is not interfering with reservoir fit.
- Make sure reservoir snaps down snugly.
- Replace filter reservoir.
- Vertical pipe should extend downward and connect to black outflow pipe on pump.
- Fill bowl until water level is just above hub of flow lever.
- Fill filter reservoir with water.
- Remove water reservoir.
- Unscrew cap.
- Add water.
- Replace cap.
- Replace water reservoir in base.
- Remove filter from package. Rinse in clear water until all charcoal dust is removed (normal for this type of charcoal filter). Place filter in reservoir. Slide filter in slots diagonally.
- Place lid over reservoir and filter at top. Pump control lever should be on low before startup.
- Place waterer on dry floor indoors. It is not designed for outdoor use.
- Plug into electrical outlet. Adjust to desired water flow with flow adjustment lever.
Warning: Do not let pump run dry. When pump makes air suction noise and water gurgling sound, water level is extremely low. Add water immediately.Note: Pump may take two to three minutes before it begins circulating water. This allows time for air to be removed from pump. The pump is silent. You will not hear anything except the flowing of water down the slope.
The Submersible Pump is tested and certified to ensure safety and operating performance. Failure to follow instructions and warnings in the manual may result in pump damage and/or serious injury. Only the pump and electrical cord directly connecting the two are to come in contact with water. Under no circumstances should the plug-in transformer or other parts come into contact with water. Do not plug-in or otherwise use this product if any part of it appears to be damaged or operate abnormally. Make a drip loop on the electrical cord connecting the pump to the transformer plug by letting a portion of the cord hang lower than either the pump or the transformer. Do not let the pump run when not submerged in water. Doing so may damage the pump. Always submerge the pump first, and then plug in. Keep the unit unplugged when not under direct observation. Use this product indoors only.
Maintenance
Mineral build-up from tap water, or water from other sources, can ruin the pump. If debris is caught in the intake vents of the pump, disconnect the pump from any power sources and rinse the pump under clean running water.
Always unplug unit before performing any type of maintenance.
- Filter Maintenance. Check charcoal filter after 30 days. Replace filter every 60 to 90 days for usage by one animal. Multiple animal homes will require more frequent replacement.
- Cleaning. Bowl, reservoirs, and all plastic parts may be cleaned with mild soapy dish soap. Do not place unit in dishwasher.
- Adding Water. Add water to blue storage reservoir when it appears low. You must remove the reservoir to add water to it. Water may also be added to bowl by pouring slowly from a cup directly into the bowl.
Made in China.
Petmate Deluxe Fresh Flow Purifying Pet Fountain
14"L X 10"W X 9"H - Off-White - Automatic - 108 oz. - 24870
SKU: 835340
UL approved submersible pump.Assembly Instructions
- Remove cardboard.
- Remove filter reservoir.
- Remove water reservoir.
- Remove pump unit from box and remove rubber band. Do not move flow lever.
- Press unit firmly in area marked pump. Suction cups must grip the bottom of base. Flow lever should extend into bowl area.
- Turn flow lever all the way to the flow position (left toward the water ramp). Open grommet and close around power cord. Insert grommet into base.
- Replace filter reservoir unit.
- Fill bowl with water to 1/2" below rim.
- Remove filter from bag.
- Rinse filter in water to remove excess charcoal dust.
- Insert filter in corner slots in filter reservoir. Slide it down to bottom. Note: Up label goes on top.
- Fill filter reservoir to top of reservoir ramp on small size only.
- Remove cap from water reservoir.
- Fill reservoir unit with water. Replace cap.
- Replace water reservoir.
- Replace cover.
- Note: Be sure flow lever is in low position toward water ramp before plugging in.
- Plug in to electrical socket. Note: Pump may take two to three minutes before it begins circulating water down the slope.
Unit can be turned off and on with in-line switch on Deluxe Fresh Flow only.
MaintenanceWarning: Do not let pump run dry. When pump makes air suction noise and water gurgling sound, water level is extremely low. Add water immediately.
- Note: Pump may take two to three minutes before it begins circulating water. This allows time for air to be removed from pump. The pump is silent. You will not hear anything except the flowing of water down the slope.
- Mineral build-up from tap water, or water from other sources, can ruin the pump. If hard water is a problem bottled water is recommended. The pump may need occasional cleaning to remove build-up, especially when using hard water. If debris is caught in the intake vents of the pump, disconnect the pump from any power sources and rinse the pump under clean running water. Check strainer and intake vents once a week for pet hair and debris. Remove as needed.
- Always unplug unit before performing any type of maintenance.
- Filter maintenance. Check charcoal filter after 30 days. Replace filter every 60 to 90 days for usage by one animal. Multiple animal homes will require more frequent replacement.
- Cleaning. Bowl, reservoirs and all plastic parts may be cleaned with mild dish soap. Do not place unit in dishwasher.
- Adding water. Add water to storage reservoir when it appears low. You must remove the reservoir to add water to it. Water may also be added to bowl by pouring slowly from a cup directly into the bowl.
The Submersible Pump is tested and certified to ensure safety and operating performance. Failure to follow instructions and warnings in the manual may result in pump damage and/or serious injury. Only the pump and electrical cord directly connecting the two are to come in contact with water. Under no circumstances should the plug-in transformer or other parts come into contact with water. Do not plug-in or otherwise use this product if any part of it appears to be damaged or operating abnormally. Make a drip loop on the electrical cord connecting the pump to the transformer plug by letting a portion of the cord hang lower than either the pump or the transformer. Do not let the pump run when not submerged in water. Doing so may damage the pump. Always submerge the pump first, and then plug in. Keep the unit unplugged when not under direct observation. Use this product indoors only.
Introducing Your Pet to the Pet Fountain
Each animal's response to the Pet Fountain will be different depending on age, temperament, and breed. Some will be nervous because of the flowing water and the low hum of the pump. The manufacturer recommends placing the unit unplugged next to the pet's normal water bowl with water in it for at least a week. Then plug in the Pet Fountain. If the pet hesitates to approach the unit, place bits of food or their favorite treats on the rim. This will encourage your pet to approach and drink. As they become used to the Pet Fountain, remove the normal water bowl, leaving only the Pet Fountain to drink from.
Made in China.
Petmate Deluxe Fresh Flow Purifying Pet Fountain
13.25"L X 8.50"W X 7.5"H - Off-White - Automatic - 50 oz. - 24860
SKU: 813079
Manufacturer's Warranty: One year limited warranty.
Petmate Deluxe Fresh Flow Purifying Pet Fountain
14"L X 10"W X 9"H - Off-White - Automatic - 108 oz. - 24870
SKU: 835340
Manufacturer's Limited One-Year Warranty: Warranted for one year from date of retail purchase against defects in material and workmanship. Solely for the benefit of the original consumer purchaser. Retain your dated sales receipt as proof of purchase.
Covered: Replacement of defective parts and labor, and product return to consumer.
Not Covered: Damages caused by abuse or failure to perform normal maintenance. Any other expense. This warranty shall not apply to any defect, malfunction or failure to conform with the warranty provision is caused by damage (not resulting from defect or malfunction) due to unreasonable use by the purchaser. This includes consequential damages, incidental damages, or incidental expenses, including damage to property. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you. This warranty gives you specific legal rights which may vary from state to state.
Qualification for Warranty Performance: Return product with proof of purchase and narrative description together with your name and address, freight prepaid, to Doskocil Manufacturing Company Inc., Warranty Division, 4209 Barnett Blvd., Arlington, Texas USA 76017. This product will be repaired or replaced at Doskocil's option and will be returned to you, postage prepaid, as soon as practicable, but in no event later than 45 days after received by Doskocil.
Request for Warranty Action: Please direct all requests for action on this warranty or any other product inquiries to Doskocil Manufacturing Company, Inc., Warranty Division, PO Box 1246, Arlington, Texas USA 76004-1246.