Limited Lifetime Warranty: Innotek warrants that this product will be free from defects in material and workmanship under normal use for one year from the date of original consumer purchase.Within 30 days of the original consumer purchase, this product is covered by Innotek's 30- day money-back guarantee. If you are not satisfied with the performance of this product, you may return it with the original receipt to the place of purchase for a full refund, subject to dealer approval (less shipping charges).
After 30 days and during the Limited Warranty period Innotek will, at their option, repair or replace the defective part(s) for a $15 processing fee.
This Limited Warranty is offered only to the original consumer purchaser. This Limited Warranty is subject to the condition that any covered defect occurs under normal conditions of use and maintenance and that Innotek receives prompt written notice of the discovery of the defect within the Limited Warranty period. It does not apply to damage or failures that result from physical abuse or misuse of the product. The Limited Warranty is void if any attempts are made to alter or repair the product prior to returning it to our facility within the Limited Warranty period. This Limited Warranty does not cover lost parts, broken probe studs, or damage due to dog chews.
Except as specifically set forth herein, there are no warranties, representations, promises, or assurances by Innotek, either expressed or implied, whether by law, custom previous transaction, or otherwise, including without limitation, warranties or merchantability or fitness for a particular purpose with regard to the product. Innotek's liability is solely stated herein and not other liability shall exist, whether by negligence, strict liability, tort or any cause or action. All liabilities for Innotek stated herein are the sole and exclusive remedies of the original consumer purchaser. In no event shall Innotek be liable for any consequential or incidental damages, or any other type of damage which may be caused in whole or in part by any failure, defect, or problem of the product.
This product is not a substitute for traditional obedience training. Innotek does not guarantee the effectiveness of this product due to variances in canine personality, temperament, and influences beyond Innotek's control.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply in all instances.
If services are required, call the Innotek Contact Center to obtain a Return Materials Authorization Number (RMA) and return instructions. The defective part or the complete system should be sent by insured US Mail or UPS to the address below. A $15 charge to your Visa or MasterCard is required for processing and handling.
Innotek
1000 Fuller Drive
Garrett, IN 46738
800-826-5527