Delivery Rates and Times
Shipping costs are determined by the total weight of the order and by the shipping method selected. The total shipping charges will be displayed on the "Review and Submit Your Order" page, prior to placing your order.
Estimated Shipping will be displayed in the cart, based on standard ground shipping. Final shipping charges will be displayed on the review page, based on shipping method selected during checkout.
Continental United States
- Standard (3 - 6 business days)
- 2nd Day (2 business days)
- Next Day (1 business day)
Continental United States - P.O. Boxes
- USPS Standard Mail (5 - 10 business days)
- USPS Priority Mail (2 - 3 business days)
Alaska/Hawaii
- USPS Standard (3 - 6 business days)
- FedEx 2nd Day (2 business days)
- USPS Standard Mail - P.O. Boxes (10 - 14 business days)
- USPS Priority Mail - P.O. Boxes (2 - 3 business days)
U.S. Territories
- USPS Standard Mail (2 - 4 weeks)
- USPS Priority Mail (1 - 2 weeks)
APO/FPO
- USPS Standard Mail (2 - 4 weeks)
- USPS Priority Mail (1 - 2 weeks)
The information above does not apply to Aquatic Life orders.
View Aquatic Life shipping rates and delivery schedules.
While most orders are delivered within the specified timeframes, some destinations may take longer. Estimated delivery times are not applicable to some items being shipped by a third party. If additional delivery time is required, it will be noted on the product detail page and at Checkout. Next Day packages will arrive one full business day after shipment. 2nd Day packages will arrive two full business days after shipment. Delivery times DO NOT include order processing time.
The size and/or weight of some items may limit the shipping methods and destinations available. Items that are oversized, overweight, or have other legal restrictions may not be able to be shipped to a P.O. Box, APO/FPO address or the U.S. Territories (due to carrier restrictions). You will be alerted to this at Checkout when you select your shipping method. Items shipped directly by a third party are not available for delivery to a P.O./APO/FPO Box, U.S. Territories, Alaska or Hawaii. Bottomless Bowl & More orders cannot be expedited.
If a single warehouse can't fill your order, it may arrive in multiple shipments at no additional shipping charge. As items are shipped, we will send you emails detailing the shipments and tracking numbers.
We make every attempt to ship orders from our warehouses within 24 hours. Items shipped by a third party generally ship within the timeframes specified on the product detail pages. However, your Order Status email will provide you with shipping information specific to your order if unanticipated delays occur.
PETCO.com consistently receives an Outstanding rating for On Time Delivery on BizRate.com, an unbiased, independent shopping search engine and comparison shopping marketplace built on the experience of millions of actual online buyers. Read what our customers are saying about
our fast shipping and delivery.
CAUTION: If the safety release tab is not engaged, it is possible for the ramp to extend automatically if held in a vertical position. Please use care when holding the ramp this way.To use the Pet Ramp, simply set the angled, upper end on the surface to which the pet is trying to climb (car, couch, etc.), un-snap the safety release tab (if engaged), then pull out the inner slide to the required length and set it on the ground. Some users prefer to extend the ramp first, then place on the upper and lower surfaces. The advanced design of the ramp locks itself when weight is applied, so there is no need for extra devices to lock the ramp in position. When finished, simply push the inner slide back into the closed position, re-snap the safety release tab, if desired, and stow in a convenient place. The t-e-l-e-s-c-o-p-i-n-g design is the secret to making the SOLVIT Ramp so easy to use. It is important to make sure the rubber feet on the upper and lower ends of the ramp are resting firmly on a stable surface (car bumper, sidewalk, etc.) before using. If the rubber feet are not in contact, the ramp could shift when used.
CAUTION: The SOLVIT Pet Ramp is designed for use only by pets such as dogs, cats, and small animals. It is not intended to carry humans or heavy loads. Using the Ramp in this way voids the warranty and creates an unsafe situation! Please follow this guideline strictly.
Training: Many pets will begin using the Pet Ramp with no hesitation. If your pet is unsure at first, lay the Ramp flat on the ground and allow your pet to become comfortable walking on it before using it in an inclined position. It also helps to hold your pet by the collar and offer reassuring praise and/or treats as your pet gains confidence using the Ramp. For vehicle use, command your pet to stay inside the vehicle until the Ramp is deployed, then walk your pet down safely.
Cleaning & Maintenance: If the plastic or aluminum parts of the Pet Ramp become dirty, simply clean with any standard household cleaner. The tread material can be cleaned with mild detergent and a stiff brush, or a strong jet of water. The Ramp should be maintenance-free. If a problem occurs, or a replacement handle or rubber feet are needed, please contact Customer Service.