Delivery Rates and Times
Shipping costs are determined by the total weight of the order and by the shipping method selected. The total shipping charges will be displayed on the "Review and Submit Your Order" page, prior to placing your order.
Estimated Shipping will be displayed in the cart, based on standard ground shipping. Final shipping charges will be displayed on the review page, based on shipping method selected during checkout.
Continental United States
- Standard (3 - 6 business days)
- 2nd Day (2 business days)
- Next Day (1 business day)
Continental United States - P.O. Boxes
- USPS Standard Mail (5 - 10 business days)
- USPS Priority Mail (2 - 3 business days)
Alaska/Hawaii
- USPS Standard (3 - 6 business days)
- FedEx 2nd Day (2 business days)
- USPS Standard Mail - P.O. Boxes (10 - 14 business days)
- USPS Priority Mail - P.O. Boxes (2 - 3 business days)
U.S. Territories
- USPS Standard Mail (2 - 4 weeks)
- USPS Priority Mail (1 - 2 weeks)
APO/FPO
- USPS Standard Mail (2 - 4 weeks)
- USPS Priority Mail (1 - 2 weeks)
The information above does not apply to Aquatic Life orders.
View Aquatic Life shipping rates and delivery schedules.
While most orders are delivered within the specified timeframes, some destinations may take longer. Estimated delivery times are not applicable to some items being shipped by a third party. If additional delivery time is required, it will be noted on the product detail page and at Checkout. Next Day packages will arrive one full business day after shipment. 2nd Day packages will arrive two full business days after shipment. Delivery times DO NOT include order processing time.
The size and/or weight of some items may limit the shipping methods and destinations available. Items that are oversized, overweight, or have other legal restrictions may not be able to be shipped to a P.O. Box, APO/FPO address or the U.S. Territories (due to carrier restrictions). You will be alerted to this at Checkout when you select your shipping method. Items shipped directly by a third party are not available for delivery to a P.O./APO/FPO Box, U.S. Territories, Alaska or Hawaii. Bottomless Bowl & More orders cannot be expedited.
If a single warehouse can't fill your order, it may arrive in multiple shipments at no additional shipping charge. As items are shipped, we will send you emails detailing the shipments and tracking numbers.
We make every attempt to ship orders from our warehouses within 24 hours. Items shipped by a third party generally ship within the timeframes specified on the product detail pages. However, your Order Status email will provide you with shipping information specific to your order if unanticipated delays occur.
PETCO.com consistently receives an Outstanding rating for On Time Delivery on BizRate.com, an unbiased, independent shopping search engine and comparison shopping marketplace built on the experience of millions of actual online buyers. Read what our customers are saying about
our fast shipping and delivery.
CAUTION: The PupSTEP + Plus stairs are intended for small-medium size pets only. Not intended for human use or for carrying heavier loads. Please follow this guideline strictly.Step one – position the back leg in the locked position: Simply swing out the back leg section (which is folded under the main stair section) until both of the locking tabs are engaged in their respective windows in the locking rib section. To ease the engagement of the locking tab into the window, press down gently on the button on the locking tab arm.
Step two – attach stair treads: There should be four adhesive-backed tread covers included with your stairs. Working one step at a time, peel the backing off each tread piece and press firmly into the recessed area on each plastic step. Hold pressure for a few seconds before moving to the next piece. Repeat until all four tread pieces are installed. Your stairs should now look like the image on the carton.
Step three – attach non-slip feet (optional): Attach the non-slip feet only if the stairs will be used on a slick surface, such as wood flooring. Peel the backing from each piece and press firmly into the recessed area at the corners on the underside of the stairs. Repeat for all four corners.
Storage: The PupSTEP + Plus can be re-folded into the closed position for storage or travel. To do this, simply press the release button located on both locking tabs located on the upper part of the back leg.
Cleaning: Promptly wipe up any foreign matter or liquid with a damp cloth or sponge.