Delivery Rates and Times
Shipping costs are determined by the total weight of the order and by the shipping method selected. The total shipping charges will be displayed on the "Review and Submit Your Order" page, prior to placing your order.
Estimated Shipping will be displayed in the cart, based on standard ground shipping. Final shipping charges will be displayed on the review page, based on shipping method selected during checkout.
Continental United States
- Standard (3 - 6 business days)
- 2nd Day (2 business days)
- Next Day (1 business day)
Continental United States - P.O. Boxes
- USPS Standard Mail (5 - 10 business days)
- USPS Priority Mail (2 - 3 business days)
Alaska/Hawaii
- USPS Standard (3 - 6 business days)
- FedEx 2nd Day (2 business days)
- USPS Standard Mail - P.O. Boxes (10 - 14 business days)
- USPS Priority Mail - P.O. Boxes (2 - 3 business days)
U.S. Territories
- USPS Standard Mail (2 - 4 weeks)
- USPS Priority Mail (1 - 2 weeks)
APO/FPO
- USPS Standard Mail (2 - 4 weeks)
- USPS Priority Mail (1 - 2 weeks)
The information above does not apply to Aquatic Life orders.
View Aquatic Life shipping rates and delivery schedules.
While most orders are delivered within the specified timeframes, some destinations may take longer. Estimated delivery times are not applicable to some items being shipped by a third party. If additional delivery time is required, it will be noted on the product detail page and at Checkout. Next Day packages will arrive one full business day after shipment. 2nd Day packages will arrive two full business days after shipment. Delivery times DO NOT include order processing time.
The size and/or weight of some items may limit the shipping methods and destinations available. Items that are oversized, overweight, or have other legal restrictions may not be able to be shipped to a P.O. Box, APO/FPO address or the U.S. Territories (due to carrier restrictions). You will be alerted to this at Checkout when you select your shipping method. Items shipped directly by a third party are not available for delivery to a P.O./APO/FPO Box, U.S. Territories, Alaska or Hawaii. Bottomless Bowl & More orders cannot be expedited.
If a single warehouse can't fill your order, it may arrive in multiple shipments at no additional shipping charge. As items are shipped, we will send you emails detailing the shipments and tracking numbers.
We make every attempt to ship orders from our warehouses within 24 hours. Items shipped by a third party generally ship within the timeframes specified on the product detail pages. However, your Order Status email will provide you with shipping information specific to your order if unanticipated delays occur.
PETCO.com consistently receives an Outstanding rating for On Time Delivery on BizRate.com, an unbiased, independent shopping search engine and comparison shopping marketplace built on the experience of millions of actual online buyers. Read what our customers are saying about
our fast shipping and delivery.
All of our dog training collars come with our 30-Day Money-Back Guarantee return policy, so if you don't like the collar you order, we can either get you another collar, or give you your money back.The new SportDog collars come with a LIFETIME warranty for parts and a 1-year warranty for labor. After the first year, the Lifetime warranty has a service fee per component to cover labor charges. We recommend that you register your collar with the manufacturer at the time of purchase. Warranty cards should be included with your purchase. Please register your product by mailing in the warranty card or registering online. Rechargeable batteries are covered for the first year of the product. They are not covered under the lifetime warranty. All parts are covered under warranty for the life of the product. Labor is covered for the first year of ownership. Thereafter, there is a minimum service charge for the repair or replacement of the product. Misuse, loss, or improper handling is not covered. Radio Systems Corporation will not pay for loss of time, inconvenience, loss of use of your product, loss of your product, or any incidental or consequential damages. Call SportDOG Customer Care at 1-800-732-0144 for question or comments.