PETCO's Price Match Guarantee does not apply to Pet Services, PETCO.com, special offers or promotions, including rebates, mail-in offers, free with-purchase offers, limited quantity offers or bundled promotions. PETCO's Price Match Guarantee does not apply to products and services offered by third parties operating in PETCO stores.
Frequently Asked Questions
Q: Can I call to get my refund?
A: No, you must visit one of our stores to take advantage of our Price Match Guarantee.
Q: When calculating a local competitor's price, do you take into account mail-in rebates, "free with purchase" offers or other promotional offers?
A: When calculating a local competitor's price we will only consider the competitor's net price at the point of sale-we will not take into account mail-in rebates or other forms of deferred savings. All competitor restrictions and/or expiration dates apply.
Q: When calculating your own price do you take into account mail-in rebates, "free with purchase" offers or other promotional offers?
A: Yes, when calculating our own price, we will take into account all forms of savings available on the item, including mail-in rebates and other forms of deferred savings.
Q: Can I combine a price match with a separate offer from PETCO?
A: No, you have the choice of the local competitor's offer and price OR our offer and price, but not both. For example, you cannot receive a price match on an item and then apply a coupon or other form of savings to further reduce the price.
Q: What do you consider to be a "local store?"
A: "Local store" refers to a competitor's retail store that is in the same market and/or within a reasonable distance of our store.
Q: Does PETCO issue rain checks if item is out of stock?
A: No. Item must be in-store in order to qualify for our Price Match Guarantee. Local competitor store must have identical item in-store as well.
Q: Is there a limit to how many items can be purchased at lower price?
A: The Price Match Guarantee applies to all identical items for sale in-store, however individual items must be purchased in retail quantities only.
Q: Does PETCO match the prices of Internet or other non-store retailers?
A: No. PETCO does not match the price of Internet retailers, catalog or distributor companies.
Q: Does PETCO match the prices of international Internet retailers?
A: No. PETCO does not match the price of International retailers, including in countries or territories to which we do not ship.
Q: Are PETCO Pet Services eligible for price matching?
A: Due to the differences in Pet Services being performed, PETCO does not match competitors' service prices. This includes, but is not limited to, services such as grooming, dog training, pet photography, etc.
Q: Are live animals eligible for price matching?
A: No. Because all animals are unique, they do not qualify. This is in keeping with PETCO's strict "Standards of Excellence" and requirements placed on vendors to follow the best in animal care practices.