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Customer Comments from the BizRate.com Survey
"I was highly satisfied with my purchase from .com. The web site was well laid out, easy to follow and very detailed. My purchase arrived in record time. My future online pet purchase will definitely be from petco.com."
"Amazing service...Order received by mail 2 days after I placed it online. Expected a 7-14 business day arrival of purchase."
"I was very pleased with the sale prices, first-time customer 20% discount, and fast, easy service available online…Thank you...from a highly satisfied customer."
"Item was exactly what I needed and as advertised and arrived earlier than promised/expected. It was an item (extra wide pet gate) that was not available at any local store. The price was a good deal and there was a discount for first time buyers. I have two German Shepherds and lots of friends with pets and I would recommend petco.com without hesitation."
"Package actually came in before expected shipping date, which was a plus. I liked the tracking information that was available and provided to me from Petco."
"Very pleased with my order and the speed of delivery (order arrived earlier than expected). Thanks very much."
"Petco.com has always filled my orders on time and I usually receive them a few days before I expect them. Great work Petco!"
"The order arrived in 3 days, unbelievable time, the clipper extra blades arrived in 7 days & when ordering the Web page advised it would come from a third party & would take up to 14 days. I will be doing business with you in the future."
"The package arrived before I even expected it. It was a wonderful surprise. It is easy to shop, easy to order, the shipping is reasonable and the prices are great!"
"When I read the item description, it said that the shipping time would be two to three more weeks longer than regular shipping based on what the item was (wood dog house). I was fine with this- I didn't have to have it right away. But to my great surprise, the item was delivered within just a few days of me placing my order. This purchase was a wonderful experience and made a GREAT impression on me. Thank you VERY much for being a great company to purchase from!"