Filling your Shopping Cart with all kinds of irresistible pet products is easy. Here's how:

1. Add a product to your Shopping Cart by entering a Quantity and clicking "Add to Cart" or "Add to Bottomless Bowl" on a product page.
2. To buy multiple quantities of an item in your Shopping Cart, simply increase the number in the appropriate "Quantity" box.
3. Click "Update Cart" to save the changes you made.

To view items in your Shopping Cart, click the "Shopping Cart" link at the top of any page. You can also see the most recently added items in the left column of any page.

To remove an item from your Shopping Cart, check the box under the delete column and click on "Update Cart." When you delete an item, its price is automatically deducted from your total cost. You can also remove an item by changing the quantity of that item to zero and then clicking "Update Cart."

When you are ready to complete your purchase, click "Checkout" on the Shopping Cart page or in the left column on any page.

If you are a registered used and are not signed in to PETCO.com, you will be asked to sign in with your email address and password. If you have saved any shipping or billing information in Your Account, you will be taken to the Review & Submit Your Order page. Verify or edit your information, then click "Place Your Order."

If you have not registered with PETCO.com, enter your email address, choose "No, I am a new customer" and click "Continue." We’ll then walk you through these steps to check out:

Shipping Information:

1. Enter shipping information for where you would like order sent. You may also choose to ship items to more than one address.
2. Click "Continue."

Payment & Password:

1. If it is different from your Shipping Address, enter the Billing Address for your form of payment.
2. Choose your payment method. (To redeem a Gift Card or a Gift Certificate, click the "Redeem it here" link.)
3. Enter the requested information.
4. Create a password so you can conveniently check your order status or order history and quickly place new orders.

Passwords must be 4-20 characters and are case sensitive. A Password Reminder, a word or phrase to help you remember your password, is optional.

Review and Submit Your Order:

1. Verify your information is correct. If you need to make changes, click the "Change" button in the appropriate area.
2. Verify the shipping option you have selected (choices vary based on your shipping address and the items in your Shopping Cart).
3. Click "Place Your Order."

Order Processing

Once your order is placed, you will receive a confirmation email with your order summary. Orders are subject to verification of payment information by phone and processing time may be affected.

PETCO.com accepts Visa, MasterCard, American Express and Discover. If you don't have a credit card, or prefer not to use one, you have many options to shop with us! In addition to credit cards, we are pleased to accept Bill Me Later, Google Checkout, PayPal and TeleCheck.

Bill Me Later® is a convenient and secure new payment method that provides you with the flexibility to purchase without using your credit card. Using your Bill Me Later® account, you can place an order, receive the merchandise and be billed at a later date. Just enter some simple contact information to verify your credit. There's no credit card or account information to remember! You will receive authorization to use the Bill Me Later® service and an account will be automatically set up for you on PETCO.com. More info

PayPal, owned by eBay, is a global online payment system. PayPal is a convenient, easy-to-use, and secure way for you to pay for your PETCO.com order. PayPal is an account-based system that allows anyone with an email address to securely send and receive online payments. At Checkout, you will be redirected to PayPal's web site to confirm your payment source, such as a credit card or checking account. More info

TeleCheck is a service that allows you to pay for your purchase directly from your checking account. Provide your checking account information. Enjoy the comfort and familiarity of paying by check while ordering online. Once verified by TeleCheck, the amount of your purchase will be automatically deducted from your checking account upon validation by your bank. More info

We also accept PETCO Gift Cards and PETCO.com Online Gift Certificates.

PETCO.com is unable to accept checks or money orders.

• PETCO Gift Cards may be redeemed in our stores or on PETCO.com.
• The purchaser will need to be registered with PETCO.com to purchase a PETCO Gift Card online and the recipient will need to be registered with PETCO.com to redeem it online (registration not required to redeem in stores).
• Gift Card purchase on PETCO.com does not count toward minimum purchase requirement to earn promotional discount.
• Gift Cards are like cash and cannot be returned.
• Gift Cards are mailed free of charge via standard shipping separate from any merchandise. To allow for custom messages with each Gift Card, each card is sent in a separate envelope (i.e if you order five cards, you will receive five envelopes). You may also choose to expedite a shipment for an additional fee of $6.00 per card (not available to P.O. Boxes). Standard shipments of Gift Cards usually arrive in 7-10 business days. Expedited shipments of Gift Cards are shipped via FedEx Express 2-Day Delivery.
• Sales tax is not charged for Gift Cards.
• A PETCO Gift Card may be applied toward the purchase of any items on PETCO.com except donations, backordered items, or the purchase of another Gift Card or Gift Certificate. Up to four Gift Cards may be used for each purchase.
• The value of the Gift Card is applied to the total purchase, including shipping and tax. Gift Cards cannot be redeemed for cash.
• The recipient must retain the Gift Card and PIN for future use, if an unused balance remains.
• PETCO is not responsible for Gift Cards undeliverable, delayed or not received as a result of inaccurate information, including physical address.
• Orders are subject to verification of payment information.
• Gift Cards can be purchased in PETCO stores and online. PETCO is not responsible for Gift Cards purchased through a third party with which PETCO is not affiliated.
• Gift Cards are not replaceable if lost, stolen or destroyed. Treat them as cash!

• You must have the PETCO.com Online Gift Certificate ID number to redeem this Gift Certificate. PETCO.com will NOT provide a refund or be able to identify or recover the Gift Certificate ID number if it is lost, stolen, or destroyed.
• You may redeem this PETCO.com Online Gift Certificate only if you live in the United States and are registered with PETCO.com.
• A PETCO.com Gift Certificate may be applied toward the purchase of any items on PETCO.com except donations, back-ordered items, or the purchase of another Gift Certificate or Gift Card. Up to four Gift Certificates may be used for each purchase.
• PETCO.com Online Gift Certificates may be applied only toward purchases made online at PETCO.com. They cannot be redeemed in retail stores, catalogs, or other Web sites owned or controlled by PETCO.com
• Value of the PETCO.com Online Gift Certificate is applied to the total purchase, including shipping and tax. Gift Certificates cannot be redeemed for cash.
• If your order exceeds the amount of the PETCO.com Online Gift Certificate(s), you must pay the balance with a credit card.
• Any unused balance will be placed in your PETCO.com Online Gift Certificate account in Your Account and may be used on a subsequent purchase. For security reasons, your complete PETCO.com Online Gift Certificate ID will not be displayed there, so please keep a copy of the email you received.
• Gift Certificates can be purchased online at PETCO.com. PETCO is not responsible for Gift Certificates purchased through a third party with which PETCO is not affiliated.
• PETCO.com Online Gift Certificates and unused portions of the Gift Certificates expire one year from the date of issue or on the earliest date permitted under applicable law, whichever occurs later. The foregoing expiration date is not applicable in California and New Hampshire.

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After you have placed an order, there is a limited time in which you can cancel it. To see if an order can be cancelled:

1. Sign in to Your Account.
2. Under the "Recent Order Status and History" section, locate the order you would like to cancel. If the status is "Pending – Modify this Order," click on this link to cancel the order.
3. Click the "Cancel Order" button. You will see a confirmation screen when the order has been cancelled. We will also email you confirming the cancellation.
4. To modify the order, click on "Modify this Order." You will be given the option to cancel the existing order and start over with the same items in your Shopping Cart. You can then make the changes you would like and submit a new order.

There is a limited amount of time available for modifying the shipping address on an order. To see if your order can be modified:

1. Sign in to Your Account.
2. Under the "Recent Order Status and History" section, locate the order you would like to modify. If the status is "Pending – Modify this Order," click on this link to modify the order.
3. To modify the order, click on "Modify this Order." You will be given the option to cancel the existing order and start over with the same items in your Shopping Cart. You can then make the changes you would like and submit a new order.