At PETCO, we value you and your pets, and we want to make sure that you have an enjoyable and rewarding shopping experience in our stores and online during every visit.
You may find the answer to your question by browsing or searching our Help topics below. To contact a store directly, please visit our
Store Locator.
Help  Our Stores & Company
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New Store Locations
PETCO continues to add new locations to serve your neighborhood. See where we're popping up next with great selection and super P.A.L.S. prices!
We are always looking for locations that would make shopping more convenient for our customers. If you have a suggestion for a new PETCO store, you may send us your suggestions.
Store Hours
Store hours vary by location and day of the week. Please contact your local store for its hours of operation.
Store Return Policy
We want you to be satisfied with every PETCO purchase you make. To this end, merchandise in its original condition and packaging, accompanied by the purchase receipt, may be returned for a full refund within 30 days. Refunds are issued in the same form as the original payment or as merchandise credit. Customers without a receipt may exchange an item or receive merchandise credit for the value of an item returned. The item must be in its original condition and packaging. All PETCO returns are subject to the approval of management. For more information, contact your local PETCO store.
Companion Animal Return Policy
Customers can obtain a full refund for companion animal purchases provided the animal is returned within 15 days of the transaction date, along with the original receipt. Saltwater species are not eligible for refund or exchange. Customers without a receipt will be offered an exchange or a Gift Card for the return. All companion animal returns and exchanges are subject to the management approval.
Media Contacts
Please call our National Support Center (corporate headquarters) at 858-453-7845 and ask for our Communications Representative.
Job Opportunities
You can view career opportunities for our stores or our National Support Center (corporate headquarters) online. You may also call our job hotline at 877-75-PETCO. Resumes submitted online are forwarded to the respective Hiring Manager.
If you are 18 years of age or older and interested in working at PETCO, please contact a store near you and ask to speak with a member of the management team. Customer-focused store Associates are key to our success.
We do not have volunteer positions at PETCO. If you wish to volunteer, please contact your local animal rescue and adoption groups to find out more about opportunities within their organizations.
School Projects
If you are researching our company for a school project, you can learn all about PETCO.
Field Trips
PETCO offers field trips for schools, clubs and youth organizations. You may arrange a tour of your local PETCO by calling 1-800-987-6409 or by visiting the Field Trip Factory web site.
PETCO Park Information
To purchase tickets for an upcoming Padres baseball game, please call 888-MY-PADRES (888-697-2373) or visit the San Diego Padres’ web site.
Dog Whisperer™ with Cesar Millan's 100th Episode Sweepstakes
Purchase any Dog Whisperer™ product for an extra entry to win a trip to the Dog Whisperer™ 100th Episode Gala!
A computer with Internet access is required to participate in the Sweepstakes. To enter, visit the web site www.ngcdogwhisperer.com and complete the entry form with the information requested. Each online entry is worth one (1) entry.
An additional entry in the Sweepstakes may be obtained by: (1.) PROOF OF PURCHASE: A promotional code will be provided for any Dog Whisperer purchase made at PETCO or at PETCO.com during the Sweepstakes Period. The promotional code will need to be entered online at the Website in order to receive the additional entry. Limit one (1) proof of purchase entry per day. A total of two (2) entries per day (ie: one (1) online entry and one (1) additional entry). (2.) BY MAIL: You may also receive an additional entry by hand printing your name, physical street address (no P.O. Boxes), city, state, ZIP code and daytime telephone number on a USPS-standard postcard ("Postcard") and mail your Postcard to: National Geographic Channel’s “Dog Whisperer with Cesar Millan’s 100th Episode” Sweepstakes, P.O. Box 130395, The Woodlands, TX 77393. No mechanically reproduced Postcards or facsimiles allowed. Postcards must be postmarked by August 18, 2008 and received by August 22, 2008. Each Postcard is worth one (1) entry. Limit one (1) postcard per day. A total of two (2) entries per day (ie: one(1) online entry and one (1) additional entry). View full contest details.