Your complete satisfaction is important to us!
Our return policy is simple. For your convenience, you can return merchandise to a PETCO store or to PETCO.com.
Returns to PETCO Stores
Your local PETCO store will gladly accept returns of merchandise purchased through PETCO.com within 45 days of the initial shipment date.
Before returning merchandise to a PETCO store, print a "Returns to Store Receipt." (Please note that the packing slip that came with your shipment(s) cannot be used for a return to a PETCO store, as it does not contain pricing information.)
- Log in to Your Account.
- Under "Recent Order Status History," select the specific order you wish to return.
- Click on "Return this order to your nearest PETCO store."
- Print the "Returns to Store Receipt" page.
The "Returns to Store Receipt" may also be accessed by visiting www.petco.com/storereceipt. Please have your order information available as you will be prompted to enter your order number, the Billing Address last name, and the Shipping Address ZIP Code.
No shipping charges will be refunded at the store. Please email us or call toll free 1-877-738-6742 to obtain applicable shipping credit. Have the credit receipt handy.
Exchanges can be made at any store. If exchanging for a different item, you will receive credit for the amount paid as listed on your "Returns to Store Receipt." If you received an incorrect item from PETCO.com, you must return the item to PETCO.com for proper credit. Personalized products cannot be returned to a PETCO store. Returns made after 45 days will be issued as store credit.
Locate a PETCO store near you.
Bill Me Later:
- Purchases made by the Bill Me Later Service may be returned to a PETCO store for store credit.
- When returning an order purchased by Bill Me Later to PETCO.com, the applicable credit will be applied to your online Bill Me Later account.
PayPal:
- Purchases made through PayPal may be returned to a PETCO store for store credit.
- When returning an order purchased through PayPal to PETCO.com, the applicable credit will be applied to your PayPal account.
TeleCheck:
- When returning an order purchased by TeleCheck to a PETCO store, the applicable refund will be issued in cash.
- When returning an order purchased by TeleCheck to PETCO.com, the applicable credit will be applied to your online TeleCheck account.
Amazon.com/Google Checkout/SHOP.COM Orders:
Purchases may be returned to a PETCO store for store credit.
When returning an order purchased through Amazon.com, Google Checkout or SHOP.COM to PETCO.com, the applicable credit will be applied to your original form of payment.
Returns to PETCO.com
For returns made within 45 days of the initial shipment date, we will issue you a refund in the form of your original payment method. For all returns made after 45 days of the initial shipment date, we will issue your refund in the form of a PETCO.com Online Gift Certificate. Exceptions: Return of merchandise paid by PETCO Gift Card will be credited via PETCO.com Online Gift Certificate. Purchases of Gift Cards and Online Gift Certificate are non-refundable.
To expedite your return, please ship item(s) and your packing slip, stating the reason for the return, to your nearest PETCO warehouse at one of the following addresses.
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Mira Loma, CA
PETCO.com Returns
4345 Parkhurst St.
Mira Loma, CA 91752 |
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Braselton, GA
PETCO.com Returns
930 Highway 124
Braselton, GA 30517 |
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Joliet, IL
PETCO.com Returns
3801 Rock Creek Blvd.
Joliet, IL 60431 |
Please allow 3-5 business days from merchandise receipt for your return to be processed. You will receive an email confirmation. Please allow up to 10 business days for your account balance to reflect the refund. This timeframe varies by bank. Personalized products cannot be returned, unless the result of a PETCO.com error.
If your return is the result of an incorrect shipment by PETCO.com, or a damaged or defective product, we will refund merchandise and shipping charges to your original form of payment. We will reimburse shipping charges incurred to return incorrect, damaged, or defective merchandise to PETCO.com, not to exceed the published FedEx Ground rate for the weight of the package.
If returning merchandise for any other reason, you are required to pay all shipping charges to and from PETCO.com.
For your protection, please send your return via carriers who offer package tracking such as FedEx or UPS (be sure to retain your tracking receipt for future reference). PETCO is not responsible for lost shipments. Shipping charges are non-refundable.