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Easy Returns

Your complete satisfaction is important to us!

Our return policy is simple. For your convenience, you can return merchandise to a Petco store or to petco.com.

Returns to Petco Stores

Your local Petco store will gladly accept returns of merchandise purchased through petco .com within 45 days of the initial shipment date.

Before returning merchandise to a Petco store, print a "Returns to Store Receipt." (Please note that the packing slip that came with your shipment(s) cannot be used for a return to a Petco store, as it does not contain pricing information.)

  1. Log in to My Account.
  2. Under "Order History," select the specific order you wish to return.
  3. Click on "Print a Returns to Store Receipt."
  4. Print the "Returns to Store Receipt" page.

The "Returns to Store Receipt" may also be accessed by visiting petco.com/storereceipt. Please have your order information available as you will be prompted to enter your order number, the Billing Address last name, and the Shipping Address ZIP Code.

No shipping charges will be refunded at the store. Please email us or call toll free 1-877-738-6742 to obtain applicable shipping credit. Have the credit receipt handy.

Exchanges can be made at any store. If exchanging for a different item, you will receive credit for the amount paid as listed on your "Returns to Store Receipt." If you received an incorrect item from petco.com, you must return the item to petco.com for proper credit. Personalized products cannot be returned to a Petco store. Returns made after 45 days will be issued as store credit.

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Orders Placed Through a Third Party:

  • Purchases may be returned to a Petco store for store credit.
  • When returning an order purchased through a third party such as Amazon.com, Google Checkout, SHOP.COM or Buy.com to petco.com, the applicable credit will be applied to your original form of payment.

    • Returns to Petco.com

    For returns made within 45 days of the initial shipment date, we will issue you a refund in the form of your original payment method. For all returns made after 45 days of the initial shipment date, we will issue your refund in the form of a petco.com eGift Card. Exceptions: Return of merchandise paid by Petco Gift Card or petco.com eGift Card will be credited via petco.com eGift Card. Purchases of Gift Cards and petco.com eGift Cards are non-refundable.

    To expedite your return, please ship item(s) and your packing slip, stating the reason for the return, to your nearest Petco warehouse at one of the following addresses.

    Mira Loma, CA
    Petco.com Returns
    4345 Parkhurst St.
    Mira Loma, CA 91752

    Braselton, GA
    Petco.com Returns
    930 Highway 124
    Braselton, GA 30517

    Joliet, IL
    Petco.com Returns
    3801 Rock Creek Blvd.
    Joliet, IL 60431

    Please allow 3-5 business days from merchandise receipt for your return to be processed. You will receive an email confirmation. Please allow up to 10 business days for your account balance to reflect the refund. This timeframe varies by bank. Personalized products cannot be returned, unless the result of a petco.com error.

    If your return is the result of an incorrect shipment by petco.com, or a damaged or defective product, we will refund merchandise and shipping charges to your original form of payment. We will reimburse shipping charges incurred to return incorrect, damaged, or defective merchandise topetco.com, not to exceed the published UPS Ground rate for the weight of the package.

    If returning merchandise for any other reason, you are required to pay all shipping charges to and from petco.com.

    For your protection, please send your return via carriers who offer package tracking such as FedEx or UPS (be sure to retain your tracking receipt for future reference). Petco is not responsible for lost shipments. Shipping charges are non-refundable.