Terms & Conditions
No purchase is necessary to become a Member or enroll in our Pals Rewards program.
An email address is required for a Member to receive Pals Rewards communications and Pals Reward Dollars.
Member must be 16 years of age or older to participate.
Pals Reward Dollars are accrued at the rate of five (5) Reward Dollars for every $100 dollars spent at any Petco or Unleashed store, including petco.com and unleashedbypetco.com. Reward Dollars are not accrued for money spent on tax, shipping or coupons.
Pals Rewards Dollars are issued in five (5) dollar increments, which can be used towards $5 off an entire purchase.
Pals Reward Dollars are based on total account spending at any Petco and Unleashed store, and online at petco.com or unleashedbypetco.com.
Account spending can be on one purchase or through multiple purchases.
Existing Pals members can enroll in Pals Rewards and use their existing card.
Pals members must provide their Pals member number at the point of checkout to receive credit for the purchase. For online purchases, members must be logged in to their petco.com account.
Members are responsible for maintaining accurate and updated personal information online at petco.com, unleashedbypetco.com or Palsrewards.com.
Pals Reward Dollars are not assignable, saleable, transferable, replaceable or redeemable for cash, other than as stated herein.
Petco is not responsible for rewards not received as a result of Member's failure to provide an accurate email address and/or update Member's personal information.
The Pals Rewards Program is continuous; no subsequent registration is required.
Petco maintains the right to terminate Members or change rules at any time.
Reward Dollars earned on an item which is then returned will be deducted in the period of the return. Returns may cause a negative Rewards Dollars balance.
Member is solely responsible for all federal, state and local taxes, where applicable.
Pals Reward Dollars are earned on all eligible transactions completed at any Petco or Unleashed store and on petco.com or unleashedbypetco.com. All eligible purchases are applied towards Pals Reward Dollars, and Reward Dollars are issued via email for each qualifying $100 spent. Spend can be on one purchase or multiple purchases made over an unlimited time period.
Gift Card purchases and Petco Foundation Donations, both monetary donations and donations through the purchase of specific merchandise, are not eligible to be applied towards Pals Reward Dollars.
Shipping costs resulting from online transactions are not eligible to be applied towards Pals Reward Dollars.
If account is inactive for 180 days (no purchases made for 180 consecutive days), any accumulated points towards Pals Reward Dollars will be reset to zero (0). Inactive is defined as not having any purchase activity posted to the Pals Rewards number associated with a Member's account. If a Member believes his / her eligible purchase was incorrectly applied toward earning Pals Reward Dollars, please contact Petco Customer Relations at 888-824-PALS (7257).
Requests must be received by Petco Customer Relations within 90 days from the date of activity.
Written requests should include the Member's name, Pals Rewards number, address and daytime telephone number and/or e-mail address.
Failure to supply the adequate and unaltered documentation may result in denial of such credits.
Points may also be earned for engaging in non-purchase behavior online, such as completing a Member profile or answering a survey, with Pals Reward Dollar increments varying at Petco's discretion.
Petco.com purchases using secure checkout with a petco.com registered account are eligible to earn towards Pals Reward Dollars. Other petco.com payment methods, including guest checkout, are not eligible to earn towards Pals Reward Dollars.
Reward Issuance and Redemption
Members spending at least $100 at any Petco or Unleashed store, and on petco.com or unleashedbypetco.com, will receive five (5) Pals Reward Dollars.
Pals Reward Dollars shall only be applied for purchases equal to or greater than $5.
Pals Reward Dollars cannot be redeemed in full or in part for cash or gift certificates.
Petco is not responsible for lost or stolen Pals Reward Dollars.
All Pals Reward Dollars expire within 45 days of issuance date.
Pals Reward Dollars can be redeemed in any Petco store, Unleashed store or on petco.com or unleashedbypetco.com.
Upon earning five (5) Pals Reward Dollars, qualifying Members will receive notification via email within five business days of earning the rewards.
Pals Reward Dollars will be applied prior to any other coupons at point of sale.
Reward Dollars notification will be sent via email and Pals Reward Dollars will be displayed in the Member's account at petco.com, unleashedbypetco.com and palsrewards.com.
Reward Dollars can only be applied to petco.com purchases using secure checkout with a petco.com registered account. Reward Dollars cannot be applied to other petco.com payment methods.
Cancellation and Termination Policy
Petco may terminate the Pals Rewards Program at any time.
Upon termination of the Program, Member forfeits any inactivated rewards.
Repeated return of merchandise as part of this rewards program shall result in termination of Member’s Pals Rewards account if in Petco's sole opinion the behavior is determined to be fraudulent.
Modification of Program Policy
Petco reserves the right to end or modify the Pals Rewards Program at any time without notice.
Terms and Conditions for the Program will be posted on Member website at palsrewards.com.
Changes to the Program terms and conditions will be posted to palsrewards.com.
Release of Liability or Limited Liability
Member releases Petco Animal Supplies, Inc., and affiliate entities, and their respective officers, directors, employees and agents from and against any and all liability relating to Member's Pals Rewards Membership or this agreement.
Governing Law and Arbitration
This Agreement shall be governed by and construed under the substantive laws of the state of California, without reference to conflict-of-laws.
Frequently Asked Questions
How do I get credit for my purchases?
Always provide your Pals Rewards number or phone number at the register during checkout.
How will Petco know when I have spent $100?
All your eligible purchases will be tracked to your member account. Balances available to check at by login into your account at palsrewards.com or petco.com. Once you have spent $100, Petco will automatically email you 5 Pals Reward Dollars.
What if I spend $200 at once?
You will receive two (2) 5 Pals Reward Dollars certificates via email.
What if I didn't provide an email address when I enrolled?
You can track your Pals Reward status and claim Reward Dollars by logging into your online account at palsrewards.com or petco.com. From your online account, you can also update your profile including providing an email address, so you can receive future Reward Dollars via email and use them immediately.
Will you give my email address to anyone else?
No. Your email will only be used by Petco. We will not sell, rent or trade your email address.
If I spent $100 today, can I use my Pals Reward Dollars on my current purchase?
Pals Reward Dollars are sent via email after you make a purchase, for you to use on a later visit. They can’t be used on same-day purchases.
How does the Pals Rewards program work?
For every $100 you spend at Petco and on petco.com in one or more purchases, you will earn 5 Pals Reward Dollars.
What if I have specific questions about my Pals Rewards membership?
Contact our Customer Relations at (888) 824-PALS (7257).
I’m not receiving my Reward Dollars via email.
If you are not receiving your Reward Dollars, please do the following:
- Login to petco.com and confirm we have your correct email address on file.
- Login to petco.com and update your email preferences. Make sure you are subscribed to receive Pals Rewards Email Notifications.
- Login to your email and check your junk/spam folder in your inbox.
- Add sender ‘Petco Pals Rewards’ email address firstname.lastname@example.org to your contacts.
If none of these steps work, please call (888) 824-PALS. You can always access your rewards on palsrewards.com.