You may find the answer to your questions below. Please refer to these Frequently Asked Questions before sending us your email.
The pricing and availability of companion animals can vary from location to location. We encourage you to contact your local store
directly to determine what is available in your area.
You can view your local Petco store's events calendar by visiting our Store Locator
. Enter your ZIP Code and select the store nearest you to view the calendar. You may also contact your local store directly regarding its upcoming vaccination clinics.
You can view your local Petco store’s events calendar by visiting our Store Locator
. Enter your ZIP Code and select the store nearest you to view the calendar. You may also contact your local store directly regarding its upcoming adoption events.
We encourage you to bring any concern or feedback that you may have regarding your local Petco store
with the store's General Manager. Our store management team will be more than happy to personally assist you with your concerns. If you have already spoken with your local store's management team about your concerns and would like further assistance with your feedback, please call our Customer Relations team at 888-824-7257. We will be more than happy to assist you.
You can view your local ad
online. Enter your ZIP Code to view the version of the local ad specific to your store.
In order to determine the pricing or availability of a specific product, we encourage you to contact your local Petco store directly as prices and availability can vary by location. To find the Petco store nearest you, please visit our Store Locator
Unfortunately, we are unable to match online prices at our stores. This is why we offer a disclaimer at the bottom of each web page stating online prices, offers and selection may vary from those of our retail stores.
We want you to be satisfied with every Petco purchase you make. To this end, merchandise in its original condition and packaging, accompanied by the purchase receipt, may be returned for a full refund within 30 days. Refunds are issued in the same form as the original payment. Customers without a receipt may exchange an item or receive merchandise credit for the value of an item returned. The item must be in its original condition and packaging. All Petco returns are subject to the approval of management. For more information, contact your local Petco store.
Customers can obtain a full refund for companion animal purchases provided the animal is returned within 15 days of the transaction date, along with the original receipt. Saltwater species are not eligible for refund or exchange. Customers without a receipt will be offered an exchange or merchandise credit for the return. All companion animal returns and exchanges are subject to the management approval.
Call 888-824-7257 seven days a week for immediate assistance or complete the email form below.