You may find the answer to your questions below. Please refer to these Frequently Asked Questions before sending us your email.
to your petco.com account to access your account information. Once signed in, you can manage your password, email address, shipping addresses, billing information and email preferences. For more information, please visit our help section
to your petco.com account to review your order and to check the shipment status. If you have placed your order using Guest Checkout, you can check your order status by visiting petco.com/orderstatus
. You’ll need to have your order number, the last name used in the billing address, and the shipping ZIP Code to access your order information.
to your account and select Account and Contact Information in the My Profile section. Under “PALS REWARDS” you will find a link to add or change the Pals number associated with your Petco.com account.
We process orders as quickly as possible, therefore, there is only a limited amount of time to change or cancel your order. To see if your order can be changed or canceled, sign in
to your account and select the order that you’d like to change. If the status is “Pending – Modify this Order” click on this link to change or cancel the order.
If the "Cancel Order" and "Modify This Order" links do not appear, the order is being processed at our warehouse and cannot be changed. You can return the order to any of our Petco stores, or to petco.com. Please read our Return Policy
for complete details.
We are sorry to hear that you are experiencing difficulties receiving your order. If you have not already done so, we encourage you to contact the shipper directly regarding your order:
For orders shipped FedEx: You can reach FedEx online
or by calling toll free at 800-GO-FEDEX (1-800-463-3339). When calling, please have your tracking number available.
For orders shipped UPS: You can reach UPS online
or by calling toll free at 800-PICK-UPS (1-800-742-5877). When calling, please have your tracking number available.
For orders shipped USPS: Please contact your local post office.
If, for any reason, the shipper is unable to assist you please contact our Customer Relations department at the number listed below.
Items shipped by a third party may require additional time for processing. The processing time is noted on the product detail page below the product name. Once we have been notified that your order has been shipped, we will send your tracking information and shipping details via email. If there are unexpected delays, we will notify you by email as soon as possible. To calculate when you should expect to receive your order, add the item's processing time to the delivery timeframe.
We apologize for the difficulties you have encountered while attempting to use a petco.com promotion code. However, some promotion codes may have exclusions. These exclusions can be found in the details of the offer. If you believe that your order does meet the terms and conditions of the offer, please contact our Customer Relations department at the number listed below for assistance.
Please note, promotion codes cannot be redistributed or used in combination with any other offer. Petco.com in its sole discretion may refuse to redeem any promotion code which it believes in good faith to be fraudulently or improperly obtained. Offers are valid at petco.com only.
Please fax your exemption certificate to 858-784-3489 along with the order number for verification. Once the order has been shipped and billed, we will process a refund of the sales tax, and you will receive an email with that amount. If you are unable to fax your exemption certificate, please contact us at the number below for assistance.
We are currently unable to match our online prices in our stores. For this reason, we offer a disclaimer at the bottom of each web page stating online prices, offers and selection may vary from those of our retail stores. We apologize for any inconvenience this may cause.
The Repeat Delivery Price is the discounted price for a particular item when you take advantage of our Repeat Delivery Service
. This service allows you to have your pet’s food, treats and supplies delivered right to your door, on your schedule!
We apologize for the inconvenience, but we are currently unable to ship or sell products outside of the United States. We ship to all locations within the United States, including Alaska, Hawaii, US Territories and APO/FPO addresses. Please read about Shipping & Returns
for more information..
Due to various limitations we are not always able to provide a choice. When an item is offered in “assorted colors” or styles, and you are not presented with the option to make a selection, our warehouse will select an available color or style for you. Unfortunately, if the option is not presented on the web site, we cannot accommodate a personal selection. We apologize for any inconvenience this may cause.
We apologize that you have experiencing difficulty with your order. Please contact our Customer Relations team at 877-738-6742. We will be more than happy to assist you. Please have your petco.com order number available when calling.
You can return your petco.com order to any Petco store or you can send it back to a petco.com warehouse. For detailed information and instructions, please read our Return Policy
Call 877-738-6742 (Monday - Sunday 5 am-9 pm PT) for immediate assistance or complete the email form below.