You may find the answer to your questions below. Please refer to these Frequently Asked Questions before sending us your email.
Always provide your Pals Rewards number or phone number at the register during checkout.
All your eligible purchases will be tracked to your member account. You can view your balance online at palsrewards.com or petco.com. Once you have spent $100, Petco will automatically email you 5 Pals Reward Dollars.
You will receive two (2) 5 Pals Reward Dollars certificates via email.
You can track your Pals Reward status and claim Reward Dollars by logging into your online account at palsrewards.com or petco.com. From your online account, you can also update your profile including providing an email address, so you can receive future Reward Dollars via email and use them immediately.
No. Your email will only be used by Petco. We will not sell, rent or trade your email address.
Pals Reward Dollars are sent via email after you make a purchase, for you to use on a later visit. They can’t be used on same-day purchases.
For every $100 you spend at Petco and on petco.com in one or more purchases, you will earn 5 Pals Reward Dollars.
Contact Customer Relations at 888-824-PALS (7257).
Call 888-824-7257 seven days a week for immediate assistance or complete the email form below.