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Sales Tax


By law, we must collect applicable sales tax for orders shipping to states where we have retail stores. Additionally, we are required to charge sales tax on shipping charges to the following states: Alabama Arkansas Connecticut Florida ...

Payment Options


PETCO.com accepts Visa, MasterCard, American Express and Discover. If you don't have a credit card, or prefer not to use one, you have many options to shop with us! In addition to credit cards, we are pleased to accept Bill Me Later, Google Checkout and ...

Pricing Errors and Omissions


We make every effort to ensure the accuracy of the information on our web site. When errors are discovered, we will correct them. Be advised that PETCO reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions, ...

Terms of Use


Welcome to PETCO.com. If you continue to browse and use this web site, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our Privacy Policy govern PETCO's relationship with you in relation to ...

Return Policy


Your complete satisfaction is important to us! Our return policy is simple. For your convenience, you can return merchandise to a PETCO store or to PETCO.com. Returns to PETCO Stores Your local PETCO store will gladly accept returns of merchandise ...

Your Account


Setting up Your Account allows you to save your information so you don't have to enter it each time you place an order. You can manage your shipping and billing information and view your online orders. You'll also be able to take advantage of our ...

Gift Card Terms of Use


Your use of a PETCO Gift Card constitutes acceptance of these terms: PETCO Gift Cards may be redeemed in our stores or on PETCO.com. The purchaser will need to be registered with PETCO.com to purchase a PETCO Gift Card online and the recipient will ...

Shopping Security


We take reasonable steps to protect information for orders placed online with PETCO.com. Here's Why: We use the most reputable, secure server technology (SSL) for all of our commerce transactions. Once we have collected personal data, we take ...

Shopping List


When logged in to Your Account, you can create a personal Shopping List. Click the "Add to Shopping List" button next to the product description. Then you can quickly order your favorite items from your Shopping List, or be notified through Fetch My ...

Gift Certificate Terms of Use


Your use of a PETCO.com Online Gift Certificate constitutes acceptance of these terms: You must have the PETCO.com Online Gift Certificate ID number to redeem this Gift Certificate. PETCO.com will NOT provide a refund or be able to identify or recover ...

FAST Shipping and Delivery!


Most orders ship within 24 hours! Average service days for standard delivery are as follows: Orders placed by 11:00 PM Pacific Time typically ship the next business day. Next Day packages will arrive one full business day after shipment. 2nd Day ...

Links to Other Sites


This site may contain links to other sites. PETCO.com privacy practices may differ from those of these other sites. Make sure you are educated on any site's policies before providing personal information....

Promotions


Since Bottomless Bowl & More Subscribers enjoy our lowest everyday prices on food and great limited-time offers on supplies, most PETCO promotional offers do not apply to Bottomless Bowl orders. Please read each promotion's Terms and Conditions to see if ...

Fetch My Sales


Never miss a sale again! With Fetch My Sales, we'll let you know when your favorite pet products go on sale. You can choose to be notified by email or when you log in to Your Account, about items in your Shopping List or in your Order History. For ...

Card Not Scanned at the Register


If your P.A.L.S. card was not scanned at the register, you may fax your receipt to 858-784-3489 or mail a copy to the following address to receive proper credit: PETCO Animal Supplies, Inc. Attn: Customer Relations Department 9125 Rehco Road ...

Freight Orders


Some oversized or heavy items may be shipped by a ground freight trucking company. We will make every attempt to notify you if your order is shipped by this method. Freight shipments may take up to 14 business days for delivery. The freight company ...

Guarantee


All Live Fish & Rock purchased at PETCO.com is guaranteed to stay alive for 15 days from the day it arrives at your home or we will gladly refund your money. PETCO takes great care to ensure that the Live Fish & Rock you order arrives safely and in ...

Delivery Rates and Times


Shipping costs are determined by the total weight of the order and by the shipping method selected. Your total shipping charges will be displayed on the "Review and Submit Your Order" page, prior to placing your order. Estimated Shipping will be ...

Kids


Be sure to ask your parents for permission before you send any information about yourself over the Internet, such as: your name, address, phone number, or email address, to us or to anyone else....

Personal Information & Password


The Personal Information & Password section allows you to review or change your name, email address and password. You may choose to set a Password Reminder to help you remember your PETCO.com password. If you forget your password, you may enter your ...

Google Checkout Order Return Policy


Google Checkout Orders may be returned to a PETCO store or to PETCO.com. Refunds for purchases returned to a PETCO store will be issued as store credit. You will need to bring a Returns to Store Receipt with you. When returning an order purchased ...

Bottomless Bowl & More


Order your everyday pet necessities including premium food and supplies at a Bottomless Bowl discount price and we'll deliver it right to your door on a regular basis! Plus, if your items are on sale at the time of your scheduled delivery, we'll give you ...

Eligible Dog and Cat Foods


The following brands are eligible for the Buy 10, Get 1 Bag Free Food Program: Bil Jac Blue Buffalo Breeder's Choice Avo-Diet Castor & Pollux Organix Castor & Pollux Ultramix Diamond or Nutra Nuggets Eukanuba Halo Hill's Science Diet ...

How It Works


Get your everyday pet necessities delivered right to your door at the guaranteed lowest price! Bottomless Bowl & More is a subscription service that allows you to have your favorite pet food and supplies automatically delivered right to your door. No ...

Trademarks


Trademarks may not be altered, modified, amended, or changed in any way. You are only entitled to use the Marks to the extent that this Affiliate Agreement remains in full force and effect. The use of any such Marks requires the prior written approval of ...

Updating Your Information


You can update your P.A.L.S. contact information here....

Contacting Us


If you have any questions about this privacy statement, the practices of this web site, or your dealings with this site, send us an email....

Ordering Options


After you have configured your aquarium, you have two ordering options: Print the order summary and bring it to your local PETCO to place your order for pickup in store. Add the items to your Shopping Cart and complete your order online for delivery ...

Shipping Address


You can save multiple shipping addresses in Your Account and designate a Primary Shipping Address. Up to three addresses are displayed on the Your Account page. To view all saved addresses, click "View All Addresses." To select a default shipping ...

Joining the Program


It is very simple to get started! Just two quick and easy steps: 1) Read the PETCO.com Affiliate Agreement. 2) Complete the brief online application. You will receive an instant email confirming the receipt of your application. We will review your ...

Backorders


In the event that your order cannot be immediately fulfilled in its entirety, we will ship the items we have in stock immediately and the remaining items will be shipped as they become available....

Job Opportunities


You can view career opportunities for our stores or our National Support Center (corporate headquarters) online. You may also call our job hotline at 877-75-PETCO. Resumes submitted online are forwarded to the respective Hiring Manager. If you are 18 ...

Using Google Checkout


Place the items you wish to purchase in your Shopping Cart as you normally would. Click the Google Checkout button in the Shopping Cart. You will be redirected to Google's web site (google.com). Sign in to your existing Google Account or create a new ...

Shipping Locations


iShopUSA ships to any location in the world that its shipping providers will service. Please keep in mind the items in the shipment must not be prohibited by embargo or national or international restrictions....

Items Shipped by a Third Party


Some items may be shipped directly from a product manufacturer or by a third party. You may receive separate shipments of your order if this occurs and there may be additional surcharge fees for those items shipped from the manufacturer, which will be ...

Updating or Correcting Your Information


If you need to change or correct some of the information you provided PETCO.com, you can make edits by logging in to "Your Account."...

Newsletter Subscription


In the Newsletter Subscription section of Your Account, you can update your preferences for receiving email newsletters from PETCO.com. Click "Change" and modify your subscription preferences. On the Newsletter page, you can make any changes to your ...

Modifying Your Shipping Address


There is a limited amount of time available for modifying the shipping address on an order. To see if your order can be modified: Sign in to Your Account. Under the "Recent Order Status and History" section, locate the order you would like to ...

Multiple Addresses


You can have your order shipped to multiple addresses. You can also select different shipping options for different addresses. If you do not have a Shipping Address on file, we ask you on the Shipping Address page of Checkout if you would like to ...

Parents


We are committed to protecting your children's privacy. If PETCO.com knowingly collects personally identifying data from children, we will use it for internal purposes only. We will not post it, publish it, or supply it to any third parties. As mentioned ...

Recent Order Status History


Your most recent online orders are displayed in this section. For detailed information about a previous order, click on an order number....

Cancellation Policy


After an order is placed through Google Checkout, it cannot be modified. An order may be cancelled if it has not yet been sent to our warehouse for processing. Please call PETCO.com Customer Relations at 1-877-738-6742 to find out if cancellation is ...

Our Return Policy


In-Store Pickup: Returns are accepted for any reason within seven days of when you pick up the product at the store. You will receive a refund in full if you return all items intact. If you find an item is damaged or defective, please contact the PETCO ...

Store Return Policy


We want you to be satisfied with every PETCO purchase you make. To this end, merchandise in its original condition and packaging, accompanied by the purchase receipt, may be returned for a full refund within 30 days. Refunds are issued in the same form ...

Pet Care Info


Are you interested in getting a new pet? Searching for some training techniques? You've come to the right place. Here is a sampling of the helpful information you'll find at PETCO.com. Companion Animal Care Sheets - PETCO is committed to responsible ...

Eligible Grooming Services


All Full-Service Grooms and Baths (also referred to as "Bath and Brush") and Self-Service Grooms are included in the Buy 8, Get 1 Free Groom Program. They are counted separately from each other. For example, you would need to purchase 8 Full-Service ...

Dog WhispererT with Cesar Millan's 100th Episode Sweepstakes


Purchase any Dog WhispererT product for an extra entry to win a trip to the Dog WhispererT 100th Episode Gala! A computer with Internet access is required to participate in the Sweepstakes. To enter, visit the web site www.ngcdogwhisperer.com and ...

Save On Shipping


Add a one-time purchase like a carrier, collar, litter box or treat to your Bowl and save on shipping! Just place a new order and choose to receive the items with your next Bowl shipment. During Checkout, we'll ask you if you want to ship the items ...


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