Pals Rewards Terms and Conditions
- No purchase is necessary to enroll in Pals Rewards.
- An email address is required for a Member to receive Pals Rewards communications, including Pals Reward Dollars.
- Member must be 16 years of age or older to participate.
- Pals Reward Dollars will be accrued at the rate of five (5) Reward Dollars per $100 dollar spent at any Petco store or on petco.com excluding tax, shipping and coupons.
- 5 Pals Rewards Dollars equate to $5 off an entire purchase.
- Pals Reward Dollars are based on total account spending in Petco stores or on petco.com.
- Account spending can be on one purchase or through multiple purchases.
- Existing Pals members can enroll in Pals Rewards and use their existing card.
- Members must ensure that his/her Pals member number is provided at the point of checkout in any Petco store or linked to their petco.com account prior to order checkout in order to receive credit for the purchase.
- Member is responsible for maintaining accurate and updated personal information online at petco.com or Palsrewards.com.
- Pals Reward Dollars are not assignable, saleable, transferable, replaceable or redeemable for cash, other than as stated herein.
- Petco is not responsible for rewards not received as a result of Member's failure to provide an accurate email address and/or update Member's personal information.
- The Pals Rewards Program is continuous; no subsequent registration is required.
- Petco maintains the right to terminate Members or change rules at any time.
- Reward Dollars initially earned on an item which is returned will be deducted in the period of the return. Returns may cause a negative Rewards Dollars balance.
- Member is solely responsible for all federal, state and local taxes, where applicable.
- Pals Reward Dollars are earned on all eligible transactions completed at any Petco store or on petco.com.
- All eligible purchases are applied towards Pals Reward Dollars, and Reward Dollars are issued via email at each point for which an active consumer spends $100.
- Spend can be on one purchase or multiple purchases made over an unlimited time period.
- Gift Card purchases and Petco Foundation donations, both monetary donations and donations through the purchase of specific merchandise, are not eligible to be applied towards Pals Reward Dollar certificates.
- Shipping costs resulting from online transactions are not eligible to be applied towards Pals Reward Dollar awards.
- If account is inactive for 180 days, it will be reset to zero (0). Inactive is defined as not having any purchase activity posted to the Pals Rewards member number associated with the account.
- If a Member believes his or her eligible purchase was incorrectly applied toward earning Pals Reward Dollars they should contact Petco Customer Relations at 888-824-PALS (7257).
- Requests must be received by Petco Customer Relations within 90 days from the date of activity.
- Written requests should include the Member’s name, Pals Rewards member number, address and daytime telephone number and/or e-mail address.
- Failure to supply the adequate and unaltered documentation may result in denial of such credits.
- Points may also be earned for engaging in non-purchase behavior online, such as completing a Member profile or answering a survey, with Pals Reward Dollar increments varying at Petco's discretion.
- Petco.com purchases using secure checkout with a petco.com registered account are eligible to earn towards Pals Reward Dollars certificates. Other petco.com payment methods including guest checkout are not eligible to earn towards Pals Reward Dollars certificates.
Reward Issuance and Redemption
- Members spending at least $100 at any Petco store or on petco.com will receive 5 Pals Reward Dollars.
- Pals Reward Dollars shall only be applied for purchases equal to or greater than $5.
- Pals Reward Dollars cannot be redeemed in full or in part for cash or gift certificates.
- Petco is not responsible for lost or stolen Pals Reward Dollars.
- All Pals Reward Dollars expire within 45 days of issuance date.
- Pals Reward Dollars can be redeemed in any Petco store location or on petco.com.
- Qualifying Members will receive notification of earning Pals Reward Dollars via email within five business days of earning them.
- 5 Pals Reward Dollars will be applied to all purchases prior to any other coupons at point of sale.
- Reward Dollars notification will be sent via email and Pals Reward Dollars will be displayed in the Member's account at petco.com and palsrewards.com.
- Reward Dollars can only be applied to petco.com purchases using secure checkout with a petco.com registered account. Reward Dollars cannot be applied to other petco.com payment methods including guest checkout.
Cancellation and Termination Policy
- Petco may terminate the Pals Rewards Program at any time.
- Upon termination of the Program, Member forfeits any inactivated rewards.
- Repeated return of merchandise as part of this rewards program shall result in termination of Member’s Pals Rewards account if in Petco's sole opinion the behavior is determined to be fraudulent.
Modification of Program Policy
- Petco reserves the right to end or modify the Pals Rewards Program at any time without notice.
- Terms and Conditions for the Program will be posted on Member website at palsrewards.com.
- Changes to the Program terms and conditions will be posted to palsrewards.com.
- Continued use of Member's Pals or Pals Rewards card constitutes acceptance of any amendments to the Program.
Release of Liability or Limited Liability
- Member releases Petco Animal Supplies, Inc., and affiliate entities, and their respective officers, directors, employees and agents from and against any and all liability relating to Member's Pals Rewards Membership or this agreement.
Governing Law and Arbitration
- This Agreement shall be governed by and construed under the substantive laws of the state of California, without reference to conflict-of-laws.