At PETCO, we value you and your pets, and we want to make sure that you have an enjoyable and rewarding shopping experience in our stores and online during every visit.
You may find the answer to your question by browsing or searching our Help topics below. To contact a store directly, please visit our
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Help  Live Fish & Rock
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Guarantee
All Live Fish & Rock purchased at PETCO.com is guaranteed to stay alive for 15 days from the day it arrives at your home or we will gladly refund your money.
PETCO takes great care to ensure that the Live Fish & Rock you order arrives safely and in healthy condition. PETCO will guarantee all Live Fish & Rock purchased at PETCO.com for 15 days from the date of delivery.
Terms & Conditions
In order to ensure that the Live Fish & Rock is kept in a safe environment, please be available to sign for the package the day that the order arrives. Please accept the package even if it is late, as it cannot be returned to the vendor. If you are not available to sign for the package, PETCO can only guarantee a refund of the price of the Live Fish & Rock and not the shipping cost.
If regrettably your Live Fish & Rock arrives deceased, PETCO will gladly issue a refund or a replacement. One-time replacements are issued at PETCO's discretion and based on availability of the Live Fish & Rock you ordered. If you signed for the package and a refund is issued, you will also be refunded the prorated shipping cost for the deceased Live Fish & Rock.
Live Fish & Rock arrivals must be acclimated immediately upon receipt following PETCO's acclimation procedures. These procedures are included with each delivery.
PETCO recommends that all new Live Fish & Rock be quarantined for 14 days. PETCO will not refund or replace any existing Live Fish & Rock that is injured or becomes ill as a result of introducing new Live Fish & Rock to your aquarium.
This 15-day guarantee includes all fish, plants, invertebrates and corals. It does not include live rock or live sand.
Returns or refunds cannot be offered on Live Fish & Rock that you decide you do not want. Please ensure the items you order are what you want before finalizing the order.
If you experience a loss of your Live Fish & Rock within 15 days of delivery please contact Customer Relations.
- You must contact Customer Relations within 15 days of delivery. No refund can be offered if contact is not made within 15 days of delivery.
- Please do not mail any specimens back to PETCO.
- Live Fish & Rock refunds may only be given by contacting Customer Relations and cannot be given at any PETCO store.
- Please have your order number available when contacting Customer Relations.
Live Fish & Rock items CANNOT be returned to PETCO stores.
Disclaimer: The Live Fish & Rock information, temperament guidelines and care requirements provided on this web site are based on PETCO's experience and research, and will be applicable in most cases. However, each specimen is unique and some Live Fish & Rock care requirements may not match information from other sources. There are often differing opinions on the care of Live Fish & Rock species, even among experts. Therefore, we encourage you to conduct your own research, especially if you have questions about best practices to care for your Live Fish & Rock.
Backorders
In the event that your order cannot be immediately fulfilled in its entirety, we will ship the items we have in stock immediately and the remaining items will be shipped as they become available.
Shipping Information
PETCO takes great care to ensure that the Live Fish & Rock you order arrives at your home safely and in healthy condition. PETCO strongly encourages someone to be available to accept and sign for the delivery and quickly acclimate your new Live Fish & Rock once it arrives.
All Live Fish & Rock orders will be delivered by UPS from our vendor's facility in Los Angeles, California.
All orders are shipped via UPS. After placing your order, you will receive a confirmation that the order was received. You will receive another email as well as a UPS tracking number when the order is shipped, so you can track your shipment and be available when the delivery arrives.
Live Fish & Rock arrivals must be acclimated immediately upon receipt following PETCO's acclimation procedures. These procedures are included with each delivery.
PETCO recommends that all new Live Fish & Rock be quarantined for 14 days. PETCO will not refund or replace any existing Live Fish & Rock that is injured or becomes ill as a result of introducing new Live Fish & Rock to your aquarium.
Please note that we can only ship within the contiguous United States and cannot ship any Live Fish & Rock to Alaska, Hawaii, P. O. Boxes, APO/FPO addresses or the U.S. Territories.
If we need to contact you for any reason about your order, shipping of your package may be affected. Once your order is placed, you will receive a confirmation email with your order summary. Orders are subject to verification of payment information by phone or email.
Shipping Rates
The rates listed below are your shipping costs. There are no additional hidden charges for shipping, boxes, heat or cool packs, etc. PETCO is a name you can trust.
Fish, Corals, Invertebrates, Packages and Plants
All Fish, Corals, Invertebrates, Packages and Plants are shipping via Next Day Shipping.
| Live Fish & Rock Subtotal |
Shipping Cost |
| Up to $59.99 |
$30.00 |
| $60.00 to $174.99 |
$35.00 |
| $175.00 or more |
FREE! |
If you are unable to receive your shipment during the week, Saturday Delivery is available for an additional $12.50 per order. Orders placed by 11PM PST Thursday will be delivered on Saturday of the same week. Orders placed after 11PM PST Thursday through Saturday will be delivered on the following Saturday.
Live Rock and Live Sand
| Shipping Method |
Shipping Cost |
| 2nd Day |
$0.99/pound |
| Next Day |
$1.29/pound |
| Saturday Delivery |
Add $12.50 per order |
If we need to contact you for any reason about your order, shipping of your package may be affected. Once your order is placed, you will receive a confirmation email with your order summary. Orders are subject to verification of payment information by phone or email.
Delivery Schedule
The following schedule shows anticipated delivery based on the day you place your order. As delivery issues (such as inclement weather) may arise, please wait for an email confirming the delivery date for your order.
If we need to contact you for any reason about your order, shipping of your package may be affected. Once your order is placed, you will receive a confirmation email with your order summary. Orders are subject to verification of payment information by phone or email.
Fish, Corals, Invertebrates, Packages and Plants
All Fish, Corals, Invertebrates, Packages and Plants are shipped via Next Day Shipping, unless you selected Saturday Delivery.
| Order By 11:00 PM PT |
Receive On |
| Monday |
Wednesday |
| Tuesday |
Thursday |
| Wednesday |
Friday |
| Thursday |
Tuesday |
| Friday |
Tuesday |
| Saturday |
Tuesday |
| Sunday |
Tuesday |
If you are unable to receive your shipment during the week, Saturday Delivery is available for an additional $12.50 per order. Orders placed by 11:00 PM PT Thursday will be delivered on Saturday of the same week. Orders placed after 11:00 PM PT Thursday through Saturday will be delivered on the following Saturday.
Live Rock and Live Sand (2nd Day)
| Order By 11:00 PM PST |
Receive On |
| Monday |
Thursday |
| Tuesday |
Friday |
| Wednesday |
following Wednesday |
| Thursday |
Wednesday |
| Friday |
Wednesday |
| Saturday |
Wednesday |
| Sunday |
Wednesday |
Live Rock and Live Sand (Next Day)
| Order By 11:00 PM PT |
Receive On |
| Monday |
Wednesday |
| Tuesday |
Thursday |
| Wednesday |
Friday |
| Thursday |
Tuesday |
| Friday |
Tuesday |
| Saturday |
Tuesday |
| Sunday |
Tuesday |
If you are unable to receive your shipment during the week, Saturday Delivery is available for an additional $12.50 per order. Orders placed by 11:00 PM PT Thursday will be delivered on Saturday of the same week. Orders placed after 11:00 PM PT Thursday through Saturday will be delivered on the following Saturday.