About My Account
"My Account" allows you to save your information so you don't have to enter it each time you place an order. You can manage your shipping and billing information and view your online orders.
You’ll also be able to take advantage of our personalized services like Shopping List. Sign up to receive monthly newsletters with helpful pet information, pet care tips, special announcements and promotions from petco.com. Set up a Pet Profile and we’ll even customize the information and offers you receive.
Once signed in, you’ll have access to view and manage your account information . Click on the appropriate link to view, add, delete or update any information.
Create Your Petco.com Account
To register with petco.com:
- Click on "My Account" at the top of any page.
- Enter your email address into the "New to petco.com?" section.
- Fill in the required information: first name, last name, email address and a password.
- Click "Sign Up."
- Customize your account by providing your Pet Profile information.
- Click "Save Preferences" and begin shopping.
Sign In
To sign in to your account:
- Click on "My Account" at the top of any page.
- Enter your email address and password. Passwords are case sensitive.
- Click "Continue."
If you forget your password, click "Forgot your password?" and enter your email address. We will display a Password Reminder to you (if you set one up). If you still cannot remember your password, you may request to have your password emailed to the email address associated with your account. Sorry, for your security, we are unable to provide a password to you over the phone.
Name, Email Address, Password
Review or change your name, email address and password all in one convenient location. You may also choose to set a Password Reminder to help you remember your petco.com password. If you forget your password, you may enter your email address on the Sign In page and we will display your Password Reminder.
Shipping Address
You can save multiple shipping addresses in your account and designate a Primary Shipping Address.
To select a default shipping address for your orders, check the "Use this as my Primary Shipping Address" box below the address you wish to designate. The second check box under the editable address also allow you to choose the delivery address for your Repeat Delivery orders.
To add a new address, enter the desired address into the appropriate fields and click "Save Address." To remove an address, click "Delete."
Payment Information
You can save multiple payment methods in your account and designate a Primary Payment Method. To select a default payment method for your orders, click the "Use this as my Primary Payment Method" checkbox below the payment method you wish to designate. You can also designate an address for your Repeat Delivery orders on this page. Simply select “Edit” below the address you’d like to designate then check the corresponding box below the address.
To save a new credit card:
- Check the “Credit Card” box on the form to the right of your stored payment types. Then begin filling in your payment information.
- To modify a credit card, click "Edit." Your saved data will be displayed in the fields to the right for you to modify.
- Enter the correct information and click "Save Payment Information."
Bill Me Later is a service that allows you to place an order, receive the merchandise and be billed at a later date. To use Bill Me Later:
- Check the box that corresponds to Bill Me Later.
- To modify your Bill Me Later information, click "Edit" below the corresponding Billing Address.
- Provide the requested information to verify credit and click "Save Payment Information."
- If your information and credit are verified, you will receive authorization to use the Bill Me Later service and an account will be automatically set up for you on petco.com.
- Once your Bill Me Later account is set up, you may use this payment option for subsequent orders without re-entering information.
- You will receive an invoice from Bill Me Later, not petco.com, to be paid upon receipt and upon terms, conditions and deadlines of the Bill Me Later Service.
PayPal is a global online payment system that conveniently and securely allows you to pay for your petco.com order. PayPal is an account-based system that allows anyone with an email address to securely send and receive online payments.
To use PayPal:
- Check the box next to PayPal.
- To modify your PayPal information, click "Edit."
- Upon clicking the Place Your Order button, you will be directed to PayPal's web site to update My Account information. After successfully completing the process, you will return to the petco.com order confirmation screen.
- PayPal will verify your information and the amount of your purchase will be automatically deducted from your funding source.
To remove a payment method, click "Delete."
Email Preferences
In the Email Preference section of your account, you can update your preferences for receiving email newsletters from petco.com.
On the Email Preferences page, you can make any changes to your subscription preferences and click "Save Preferences."
Select the newsletters you wish to receive by checking and unchecking the boxes next to each newsletter. Choose the format in which you would like to receive your newsletters (HTML or Text). If you are unsure, select "I don't know." Select the pet types you are interested in receiving information about.
Pet Profile
The Pet Profile section allows you to enter information about your pets so you can receive customized information in your newsletters. To add a new pet from the "My Account" welcome page, click "Pet Profile" and enter your new pet's information. You can also update existing Pet Profiles by clicking "Edit" next to your pet's name. Select "Save Information" to save changes.
Be sure to sign up for our Pet Birthday Club newsletter so we can celebrate your pet's special day with you!
Log in to your account to create or update your Pet Profiles.
My Coupons
The "My Coupons" section of My Account displays the Electronic Coupons that are available for items in your order, as well as available Promotion Codes that you may redeem when placing an order.
Electronic Coupons are for specific products, and are automatically applied when you meet the purchase criteria for a product with a current coupon offer.
Promotion Codes apply to your entire order. To use a Promotion Code, go to the Promotion Codes & Coupons Available section of the My Coupons page, select the Promotion Code you want to use for the order you are currently placing and click "Redeem." The Promotion Code you chose will be added to your order. Please note that only one Promotion Code can be used per order.
About Petco.com Dollars
Giving you Petco.com Dollars is one of the ways we like to thank you for being a loyal customer. Check our site and email newsletters often for details about chances to earn Petco.com Dollars.
The Petco.com Dollars section of My Account displays the amount you have to apply toward your next petco.com order.
Petco.com Dollars are automatically redeemed on your first order (including Repeat Delivery orders) placed within the redemption period. Any remaining reward will be automatically applied to subsequent purchase(s) made before the expiration date, until the total amount has been redeemed.
Recent Order Status History
Your most recent online orders are displayed in this section. For detailed information about a previous order, click on an order number.
Quick Reorder
Looking for a quick, hassle-free way to shop for the items you regularly purchase? Use the Quick Reorder feature to shop from a list of items you’ve previously purchased. Enter the quantity of product(s) you wish to reorder and select "Add to Cart." Each time you place a new order, any new products you’ve purchased will appear on the list immediately.
My Shopping List
When logged in to your account, you can create a personal shopping list. Click the "Add to My Shopping List" link below the list of available products. Then you can quickly order your favorite items from your shopping list.
Repeat Delivery Information
Your Repeat Delivery Schedules are displayed here. You can view the Repeat Delivery Schedule details by selecting the corresponding Schedule. You may also update the shipping frequency and next ship date for your order.