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CallCALL 877-738-6742

Select Option #1

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OTHER QUESTIONS?

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Select Option #2


SUBMIT QUESTION OR COMMENT

PETCO STORES

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Find directions & contact information.
Learn about upcoming events, classes, and services available at your local Petco store.


For questions or feedback about your local Petco store...

CallCALL 888-824-PALS (7257)


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PETCO PALS PROGRAM

For program questions, reward status inquiries, and feedback...

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SUBMIT QUESTION OR COMMENT

HELP

PALS REWARDS


Pals Reward Dollars

All your eligible purchases will be tracked to your member account. You can check your balance anytime by signing in to your account at palsrewards.com or petco.com. Once you have spent $100, Petco will automatically email you 5 Pals Reward Dollars.

If you spend $200 at once, you will receive two (2) 5 Pals Reward Dollars certificates via email.

Pals Reward Dollars are sent via email after you make a purchase for you to use on a later visit and can also be claimed anytime from your account at palsrewards.com. They cannot be used on same-day purchases.

You can load Pals Reward Dollars to your card to be automatically applied to your next in-store purchase in one of three ways:

  • directly from your notification email;
  • directly from your palsrewards.com account;
  • by calling Customer Service at (877) 738-6742.

Once loaded, rewards will be available within 5 seconds for use in-store. Rewards must be loaded at the start of the transaction in order to apply towards your purchase. Rewards expiring soonest will be applied first. Rewards are applied in $5 increments. A transaction of $13 value with 15 reward dollars loaded will receive a $10 discount with the remaining 5 reward dollars available for a future purchase before coupon expiration date.

Reward Dollars can also be applied to petco.com orders during Step 3 of the checkout process. They can be applied to Repeat Delivery orders by editing your subscriptions or during order setup.