All freshwater fish purchased at petco.com is guaranteed to stay alive for 30 days from the day it arrives at your home or we will gladly refund your money. All marine species, live rock and plants are guaranteed for 15 days from delivery.
Petco takes great care to ensure that the Live Fish & Rock you order arrives safely and in healthy condition. Petco will guarantee freshwater fish purchased at petco.com for 30 days from the date of delivery. All marine fish, invertebrates, corals and freshwater plants will be guaranteed for 15 days.
Returns or refunds cannot be offered on Live Fish & Rock that you decide you do not want. Please ensure the items you order are what you want before finalizing the order.
If you experience a loss of your marine fish, invertebrates, corals or plants within 15 days of delivery or freshwater fish within 30 days please contact Customer Relations.
- You must contact Customer Relations within 15 days or 30 days for freshwater fish of delivery. No refund can be offered if contact is not made within 15 days or 30 days for freshwater fish, of delivery.
- Please do not mail any specimens back to Petco.
- Live Fish & Rock refunds may only be given by contacting Customer Relations and cannot be given at any Petco store.
- Please have your order number available when contacting Customer Relations.
Live Fish & Rock items CANNOT be returned to Petco stores.