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SHIPPING & RETURNS


Delivery Rates and Times

Shipping costs are determined by the total weight of the order and by the shipping method selected. Your total shipping charges will be displayed on the Checkout page, prior to submitting your order.

Estimated Shipping will be displayed in your Shopping Cart, based on standard ground shipping. Final shipping charges will be displayed during Checkout, based on shipping method selected.

 

Continental United States
  • Freight (10-14 business days)
  • Standard (3 - 6 business days)
  • 2nd Day (2 business days)
  • Next Day (1 business day)
Continental United States - P.O. Boxes
  • USPS Standard Mail (5 - 10 business days)
  • USPS Priority Mail (2 - 3 business days)
Alaska/Hawaii
  • USPS Standard Mail (10 - 14 business days)
  • USPS Priority Mail (2 - 3 business days)
U.S. Territories
  • USPS Standard Mail (2 - 4 weeks)
  • USPS Priority Mail (1 - 2 weeks)
APO/FPO*
  • USPS Standard Mail (2 - 4 weeks)
  • USPS Priority Mail (1 - 2 weeks)

*Using your USPS shipment tracking number, you can confirm package delivery by visiting the USPS web site. Please note that USPS does not track the progress of your shipment, just delivery confirmation.

The information above does not apply to Live Fish & Rock orders.

View Live Fish & Rock shipping rates and delivery schedules.

View White Glove Delivery information.

While most orders are delivered within the specified timeframes, some destinations may take longer. Estimated delivery times are not applicable to some items being shipped by a third party. If additional delivery time is required, it will be noted on the product detail page and at Checkout. Next Day packages will arrive one full business day after shipment. 2nd Day packages will arrive two full business days after shipment. Delivery times DO NOT include order processing time.

The size and/or weight of some items may limit the shipping methods and destinations available. Items that are oversized, overweight, or have other legal restrictions may not be able to be shipped to a P.O. Box, APO/FPO address, the U.S. Territories, Alaska or Hawaii (due to carrier restrictions). You will be alerted to this at Checkout when you select your shipping method. Items shipped directly by a third party are not available for delivery to a P.O./APO/FPO Box, U.S. Territories, Alaska or Hawaii. Repeat Delivery orders cannot be expedited.

If a single warehouse can't fill your order, it may arrive in multiple shipments at no additional shipping charge. As items are shipped, we will send you emails detailing the shipments and tracking numbers.

We make every attempt to ship orders from our warehouses within 24 hours. Items shipped by a third party generally ship within the timeframes specified on the product detail pages. However, your Order Status email will provide you with shipping information specific to your order if unanticipated delays occur.

Petco.com consistently receives an Outstanding rating for On Time Delivery on BizRate.com, an unbiased, independent shopping search engine and comparison shopping marketplace built on the experience of millions of actual online buyers. Read what our customers are saying about our fast shipping and delivery.