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At Petco, we stand behind our products and services with 100% satisfaction. If for any reason you are not satisfied, we will make it right by offering you a solution that meets your needs, within the terms of our return policy. For Live Animal or Pet Services purchases, please see our guarantees listed below.
Returning items purchased at our Petco stores
If you are not 100% satisfied with your purchase, you can return it to one of our Petco stores. Items purchased in-store can be returned with receipt within 60 days for a full refund in the original form of tender. Returns without a receipt with a valid i.d or after 60 days are eligible for a merchandise credit equal to the lowest price at which the returned products were sold, excluding: grooming tools; filters or pumps; pet medication or vitamins; and pest control treatments.
Live Animal & Services
Live Animal/Aquatic Purchases
Purchases made in store:
We have a 30-day guarantee on Live Companion Animals and 30-day guarantee on Freshwater Fish. We do not guarantee our Marine Life purchased in store.
All Aquatic Life, including live rock, plants, and invertebrates are guaranteed to stay alive for 30 days from the day they arrive at your home or we will gladly refund your money.
At Petco, we are committed to making sure you are satisfied with our services. That’s why we have our Head to Tail or It’s Free Guarantee! It’s that simple.
Returning items purchased on petco.com
Our return policy is simple. For your convenience, you can return merchandise to a Petco store or to petco.com.
Returns to Petco Stores
Your local Petco store will gladly accept returns of merchandise purchased through petco .com within 60 days of the initial shipment date.
Before returning merchandise to a Petco store, print a "Returns to Store Receipt." (Please note that the packing slip that came with your shipment(s) cannot be used for a return to a Petco store, as it does not contain pricing information.)
- Log in to My Account.
- Under "Order History," select the specific order you wish to return.
- Click on "Print a Returns to Store Receipt."
- Print the "Returns to Store Receipt" page.
The "Returns to Store Receipt" may also be accessed by visiting petco.com/storereceipt. Please have your order information available as you will be prompted to enter your order number, the Billing Address last name, and the Shipping Address ZIP Code.
No shipping charges will be refunded at the store. Please email us or call toll free 1-877-738-6742 to obtain applicable shipping credit. Have your credit receipt handy.
Exchanges can be made at any store. If exchanging for a different item, you will receive credit for the amount paid as listed on your "Returns to Store Receipt." If you received an incorrect item from petco.com, you must return the item to petco.com for proper credit. Personalized products cannot be returned to a Petco store. For returns made after 60 days, you will be issued a store credit.
Locate a Petco store near you.
- Purchases made by the PayPal Credit Service may be returned to a Petco store for store credit.
- When returning an order purchased by PayPal Credit to petco.com, the applicable credit will be applied to your online PayPal Credit account.
- Purchases made through PayPal may be returned to a Petco store for store credit.
- When returning an order purchased through PayPal to petco.com, the applicable credit will be applied to your PayPal account.
- Purchases made through Visa Checkout may be returned to a Petco store for store credit.
- When returning an order purchased through Visa Checkout to petco.com, the applicable credit will be applied to your Visa Checkout account.
Orders Placed Through a Third Party:
- Purchases may be returned to a Petco store for store credit.
Returns to petco.com
For returns made within 60 days of the initial shipment date, we will issue you a refund in the form of your original payment method. For all returns made after 60 days of the initial shipment date, we will issue your refund in the form of a petco.com eGift Card. Exceptions: return of merchandise paid by Petco Gift Card or petco.com eGift Card will be credited via petco.com eGift Card. Purchases of Gift Cards and petco.com eGift Cards are non-refundable.
To expedite your return, please ship item(s) and your packing slip, stating the reason for the return, to your nearest Petco warehouse at one of the following addresses.
257 Prospect Plains Road
Cranbury, NJ 08512
930 HIGHWAY 124
Braselton, GA 30517
Mira Loma, CA
4345 Parkhurst Street
Mira Loma, CA 91752
Please allow 3-5 business days from merchandise receipt for your return to be processed. You will receive an email confirmation. Please allow up to 10 business days for your account balance to reflect the refund. This timeframe varies by bank. Personalized products cannot be returned, unless they are the result of a petco.com error.
If your return is the result of an incorrect shipment by petco.com, or a damaged or defective product, we will refund merchandise and shipping charges in original form of tender. We will reimburse shipping charges incurred to return incorrect, damaged, or defective merchandise to petco.com, not to exceed the published UPS Ground rate for the weight of the package.
If returning merchandise for any other reason, you are required to pay all shipping charges to and from petco.com.
For your protection, please send your return via carriers who offer package tracking such as FedEx or UPS (be sure to retain your tracking receipt for future reference). Petco is not responsible for lost shipments. Shipping charges are non-refundable.
Orders Placed Through a Third Party:
- When returning an order purchased through a third party (such as Amazon.com, eBay, SHOP.COM or Buy.com) to petco.com, the applicable credit will be applied to your original form of payment.